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Microsoft's Gurdeep Singh Pall: KeynoteMicrosoft's Gurdeep Singh Pall: Keynote

The big news here from Microsoft is the announcement of a strategic alliance with Aspect Software to integrate Aspect's contact center server with Microsoft OCS 2007.

Eric Krapf

March 18, 2008

1 Min Read
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The big news here from Microsoft is the announcement of a strategic alliance with Aspect Software to integrate Aspect's contact center server with Microsoft OCS 2007.

The big news here from Microsoft is the announcement of a strategic alliance with Aspect Software to integrate Aspect's contact center server with Microsoft OCS 2007.In his keynote, Gurdeep Singh Pall invited other contact center vendors to integrate their systems to OCS 2007 as well. "This is an open platform," he reminded them. I'll have more about Gurdeep's keynote shortly, but this is a significant development because it shows Microsoft homing in on the contact center market for OCS, potentially end-running the IP-PBX issue.

It also helps explain why Aspect has been so vociferous about pushing the extended-contact center idea, as shown here and elsewhere. James Foy, Aspect's CEO, joined Gurdeep Singh Pall on stage and continued the message: "Agents really don't have all the answers. They need help." He cited some of the statistics that Aspect has given us in previous briefings, as linked in the post I linked to above.

More on Microsoft shortly.

About the Author

Eric Krapf

Eric Krapf

Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the enterprise communications industry. He has been Enterprise Connect.s Program Co-Chair for over a decade. He is also publisher of No Jitter, the Enterprise Connect community.s daily news and analysis website.
 

Eric served as editor of No Jitter from its founding in 2007 until taking over as publisher in 2015. From 1996 to 2004, Eric was managing editor of Business Communications Review (BCR) magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry.
 

Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.

See more from Eric Krapf

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