No Jitter

Featured Content

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No Jitter Midroll: Salesforce Launches AI Agents for Sales

Matt Vartabedian

August 22, 2024

Einstein SDR Agent engages with inbound leads to answer questions and book meetings; Einstein Sales Coach Agent role-plays with sellers and critiques their performance.

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Improve CX by Breaking Down Data Silos and Functional Barriers

Matt Vartabedian

August 22, 2024

A NICE webinar on CX and AI discusses how and why organizations should not only break down data silos but functional divides among internal teams.

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How AI Helps Address Core Challenges for Rural Utilities

Jon Arnold

August 21, 2024

AI provides a fast track to help address pressing needs for operational efficiencies, workplace productivity and improving CX.

News & Views

RingCentral Expands RingCX AI Innovation

Sheila McGee-Smith

August 21, 2024

RingCentral today unveiled enhancements to RingCX and market progress for the 1-year-old solution.

Finding Communications Technology Employees in Unconventional Places

Bobra S. Bush

August 20, 2024

Having trouble finding people who want to return to the office? Expand your search to include seemingly unrelated industries.

No Jitter Roll: Yellow.ai Launches Analyze for CX Automation, Zendesk Announces Relay for Outbound Messaging, and Grammarly Authorship Shows Writing Provenance

Matt Vartabedian

August 15, 2024

Yellow.ai's Analyze helps CX teams improve conversational bot interactions, Zendesk's Relay provides outbound messaging via Meta partnership, and Grammarly says Authorship tool can detect AI use in documents.

Customer Experience Turbulence

Blair Pleasant

August 15, 2024

Siloed and separate channels and business processes, with no single view of the customer, block any chance of “delighting” the customer let alone addressing straightforward service issues.