No Jitter

Featured Content

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AR/VR’s Role in Business Collaboration

Irwin Lazar

November 21, 2024

Targeted use cases of augmented/virtual reality (AR/VR) offer potential benefit.

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Automating Agent Wellness: Reducing Burnout, Improving CSAT

Nathan Eddy

November 20, 2024

Automated AI-powered agent wellbeing tools, such as automatic break scheduling and shift adjustments, can greatly improve overall morale within contact centers.

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No Jitter Midroll: Salesforce Launches Agentforce Testing Center

Matt Vartabedian

November 20, 2024

Salesforce’s Agentforce Testing Center enables customers to test and monitor AI Agents.

News & Views

No Jitter Midroll: Microsoft Debuts More AI Agents

Matt Vartabedian

November 19, 2024

Microsoft Ignite kicks off with many updates to existing products, as well as new products and features for Copilot.

The Dawn of AI Litigation: What CCaas and UCaas Implementors Need to Know

Martha Buyer

November 19, 2024

While most vendors position themselves as the invisible layer facilitating customer communications for their clients, they’re about to find out their data-handling policies may bring them new visibility.

Slack Templates Target the Improvable and Repeatable Parts of Jobs

Lisa Schmeiser

November 19, 2024

In this Q&A, Olivia Grace, Senior Director of Product Management at Slack, explains the benefits of automating the work that gets in the way of doing real work.

The Future of Contact Centers: How Generative AI Is Driving a Long-Needed Customer Service Revolution.

Sheila Walthoe, Local Measure

November 19, 2024

So, you are on hold for the umpteenth time with a contact center, listening to "Greensleeves" on a loop.

Amazon Connect Updates Proactive Engagement Personalization

Sheila McGee-Smith

November 18, 2024

AWS Amazon Connect Outbound Campaigns incorporates AI and machine learning into expanded proactive communications solutions with dynamically updated data.