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When the AI Copilot Is Talked About Like a Colleague

Lisa Schmeiser

January 09, 2025

CEOs are beginning to talk about AI agents as if they’re coworkers, not assistive technologies. What does that mean for human workers?

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How Call Testing and Monitoring Enhances Telephony and CX for Brands

Jon Arnold

January 09, 2025

Telephony has never been more important for CX – and brands may not be fully aware of the risks that can arise by taking connectivity for granted today.

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Conversations in Collaboration: Day 0’s Raj Gajwani on Agentic AI and CX

Matt Vartabedian

January 08, 2025

Day 0’s Managing Partner on the impact of Gen AI and Agentic AI in customer experience.

News & Views

The #EC25 Innovation Showcase is about TXT

Dave Michels

January 07, 2025

If your company is providing something new to enhance textual communications, apply to be part of the Innovation Showcase at Enterprise Connect 2025. Here’s how.

Ask an Analyst: 2024 Reviews

No Jitter Staff

January 07, 2025

Understand the year ahead by examining which technology developments from 2024 turned out to impact enterprise communications the most.

State of AI: Where Do We Go From Here?

Ted Lango, SVP of Intradiem

December 27, 2024

To understand where AI is heading, we must examine the changes it has brought across different sectors. Contact centers offer a particularly clear example of AI’s transformative power.

2024 Was a Year for Integration and Quiet Domination – For One Company

Lisa Schmeiser

December 24, 2024

A contributor called it last month and we’re confirming it with our own year in review – this is the year Teams took over UCaaS.

Monitoring Employee Productivity: Balancing Surveillance with Transparency

Nathan Eddy

December 24, 2024

When implementing productivity monitoring tools, organizations should prioritize transparency and trust, and clearly communicate the program's goals and how data will be used.

A Potentially Shifting Regulatory Agenda in 2025

Martha Buyer

December 23, 2024

Expect an increased focus on AI and cybersecurity issues, the ability of the FCC to make and enforce policy top the list of likely changes in the new year.

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