No Jitter

Featured Content

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No Jitter Roll: 8x8 Announces New Capabilities, NICE launches CXone Mpower SmartSpeaker, and Pindrop and Five9 integrate

Hannah Warfel

November 08, 2024

Also, Aera Technology introduces new capabilities, AppOmni and Cusco partner, EchoMark and Microsoft Purview integrate, and Sennheiser collaborates with Cisco.

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Virtual Agents Offer Contact Center Relief – But Come With Pitfalls

Lisa Schmeiser

November 08, 2024

Cisco’s Jay Patel explains how customers want to interact with virtual agents, the risks of customer frustration, and the ethics of disclosing whether or not a customer is talking to virtual agents.

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Connected Workspace Apps: One’s Enough

Beth Schultz

November 06, 2024

Driven by the need to gain control and optimize costs, many companies are looking to standardize on a single connected workspace app for collaborative work management.

News & Views

Three Essential Steps to Preserve Business Resilience in Extreme Weather Events

Michael Flannery, Windstream Enterprise

November 06, 2024

It’s only a matter of time before a storm tests your organization’s communications infrastructure. Here’s how to stay connected.

How AI Will Impact Platform Decisions

Irwin Lazar

November 05, 2024

IT and business leaders should consider how they will roll out AI in the future, how they will integrate collaborative data sources, and what platform(s) makes sense for their environment.

How to Get People Back in the Office? Ask Them What It Takes.

Kevin Kieller, Anna Kieller

November 04, 2024

The right work model is one where there is a balance between business needs and employee needs; there needs to be shared value for all stakeholders-- so engage in open and transparent dialogue with employees to find a balance that works for everyone.

Zingly’s AI for Financial Services Delivers Efficiency and Growth

Zeus Kerravala

November 01, 2024

The new suite underscores AI’s increasing role in delivering personalized customer experiences while ensuring compliance with industry regulations.

No Jitter Roll: RingCentral Bundles AI Assistant, Moveworks Launches Agentic AI Search, Calabrio Debuts AI Quality Management Solutions

Matt Vartabedian

November 01, 2024

RingEX now includes AI Assistant at no additional cost, Moveworks launches Agentic AI-powered enterprise search, Calabrio debuts two AI solutions for quality management in the contact center.