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News & Views

Jon Arnold, of J Arnold & Associates

NICE has evolved as an organization -- led by a CEO who, rather than asking “What’s the next big thing?” asked, “How fast is it coming?” -- and provided a primer to attendees at a recent event on how to handle the vast changes that are changing the contact center industry. The lessons were echoed by the natural surroundings.

While the proliferation of Operator Connect options initially was a positive, the current overwhelming number of options, and the complexity of managing an on-going voice environment, can easily confuse customers and partners. There’s a solution for that problem.

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