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October 16, 2024
Two surveys highlight the need for consistent, high-quality data in building reliable AI systems.
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Zoom now has 1,300 Zoom Contact Center customers, including one vocal BPO.
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Reduce costs and maintain service with these simple practices.
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October 9, 2024
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AI's potential to enhance customer interactions and address contact center staffing issues shows how people and copilots can work together...
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There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...