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June 27, 2024
Generative AI has captured the attention of businesses of all sizes across many industries. Pre-Gen AI types of AI have proven reliability and offer significant value. The smart play? Leverage both...
June 27, 2024
Even something so small as turning a camera on or off can indicate how engaged an employee is in their workplace, research shows.
June 26, 2024
The AI-powered software applications known as sentiment analysis tools can give businesses a leg up in lead generation, customer health processes, and sales forecasting.
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![NICE logo NICE logo](https://www.nojitter.com/sites/default/files/NICE-LOGO_1200_RGB_no-background.png)
June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...
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March 20, 2024
NICE
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...
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March 6, 2024
Cognigy
In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are...