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October 14, 2024
From data unification to security and compliance measures, there are multiple considerations to incorporate into any workflow automation process.
October 14, 2024
A key question that weighs heavily on many IT managers is: In a cloud-first world, is there still value in owning a premises-based unified communications system? The answer: It depends on what your...
October 10, 2024
Amazon Q in Connect gets more Gen AI capabilities for agents, CallMiner debuts AI Assist for its platform and Druid launches quality assurance testing for AI Agents. Also, Sembly, Miro and Smartsheet...
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October 9, 2024
NICE
AI's potential to enhance customer interactions and address contact center staffing issues shows how people and copilots can work together...
June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...