No Jitter

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What the EU AI Act Means for the Enterprise, Wherever It’s Located

Martha Buyer

October 07, 2024

In the same way entities that access, process, and hold data belonging to individuals or entities are held accountable under GDPR rules, these new EU AI rules will also apply to entities far beyond...

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How Calabrio’s Acquisition of Wysdom Boosted Customer Success

Sheila McGee-Smith

October 07, 2024

Context matters in customer interaction, and Calabrio’s AI-powered Bot Analytics software helps companies find the intent behind every customer request, then respond accordingly.

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No Jitter Roll: Moveworks launches Agentic Automation and Twilio integrates with OpenAI

Hannah Warfel

October 04, 2024

Also, Nextiva announces a new workforce management capability, Wildix launches x-bees, and Ivanti releases a report on unsafe work practices.

News & Views

Transforming Digital Engagement: From Ordinary to Extraordinary

Blair Pleasant

October 04, 2024

Organizations need to develop digital engagement strategies and deploy best practices to meet customer expectations, maximize their digital investments, and achieve their business goals.

Examining the Big Bet on Amazon's Back-to-Office Edict

Lisa Schmeiser

October 03, 2024

Whether the order to return to the office full-time is meant to boost collaboration or quietly reduce a workforce without resorting to layoffs, the move presents a lot of downsides to the company.

Enterprise Connect AI: Practitioners Advise Approaching AI With Caution

Matt Vartabedian

October 03, 2024

AI’s impact ranges from the contact center to customer experience, but it comes with risks that need to be acknowledged and mitigated.

Enterprise Connect AI: How AI May Develop in the Short Term

Matt Vartabedian

October 03, 2024

At the closing locknote for EC AI 2024, four industry analysts shared their perspectives on where AI is today – it’s “mostly not working,” says one -- and where it might be going.

What You Can Learn from Three Different AI Deployments

Matt Vartabedian

October 02, 2024

At the opening keynote for EC AI 2024, three enterprise communications technology professionals shared their perspectives on implementing AI solutions in their organizations.

Lessons in (Tech) Leadership from Walmart’s Glick

Matt Vartabedian

October 02, 2024

Walmart’s David Glick shares three tenets that he believes are necessary to leading a team, and a division, through technology change.

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