No Jitter

Featured Content

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No Jitter Midroll: AI Thrives on Good Data – Getting It Is the Hard Part

Matt Vartabedian

October 16, 2024

Two surveys highlight the need for consistent, high-quality data in building reliable AI systems.

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Zoomtopia 2024: From CCaaS to Customer Experience Platform

Sheila McGee-Smith

October 16, 2024

Zoom now has 1,300 Zoom Contact Center customers, including one vocal BPO.

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Common Sense Suggestions for Avoiding Late payment charges on your Telecommunications Bills

Jane Laino

October 15, 2024

Reduce costs and maintain service with these simple practices.

News & Views

The CX Silent Treatment

Matt Vartabedian

October 15, 2024

Surveys show consumers less likely to provide feedback to a business before leaving. Understanding customers, then, requires a more sophisticated listening program.

AI and Workflow Automation: Best Practices for Success

Nathan Eddy

October 14, 2024

From data unification to security and compliance measures, there are multiple considerations to incorporate into any workflow automation process.

Why Enterprise Premises UC Systems Remain a Good Investment

John Malone

October 14, 2024

A key question that weighs heavily on many IT managers is: In a cloud-first world, is there still value in owning a premises-based unified communications system? The answer: It depends on what your vertical demands.

No Jitter Roll: Amazon Q in Connect Gets More Gen AI, CallMiner Debuts AI Assist and Druid Launches QA for AI Agents

Matt Vartabedian

October 10, 2024

Amazon Q in Connect gets more Gen AI capabilities for agents, CallMiner debuts AI Assist for its platform and Druid launches quality assurance testing for AI Agents. Also, Sembly, Miro and Smartsheet move forward with new and updated collaboration solutions.

Wrike: Workers Doing Less With More

Lisa Schmeiser

October 10, 2024

Expecting technology to make up a shortfall in headcount because the "improved productivity" can replace a human worker is a recipe for burning out the human workers you have left.