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WHITE PAPER


Dowload: Forrester Study: Contact Centers Must Go Digital or Die
Dowload: Forrester Study: Contact Centers Must Go Digital or Die
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Forrester Study: Contact Centers Must Go Digital or Die

This white paper from Forrester Research explores how cloud-based communications can help organizations continue or resume operations quickly in the event of a natural disaster or other unplanned disruption. Cloud communications provides flexibility and resilience by allowing you to:

  • Access and manage your contact center from any location
  • Reduce reliance on hard-wired equipment and IT support
  • Reduce capital expenditures (CAPEX)
  • Quickly add and subtract agents
  • Use voice, text, social, SMS/chat, video, fax, and email all in one system
  • Read the white paper now



    Enterprise Connect Orlando 2017
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    March 8, 2017

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    March 9, 2017
    Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
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    UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
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    Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
    January 26, 2017
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