Get a Head Start on Your Enterprise Connect Learning
Beth Schultz | March 16, 2017 |
Try out the No Jitter On Air podcast to get advance content from a variety of Enterprise Connect speakers, on everything from cloud contact centers to SIP trunking.

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Messaging/Team Collaboration
Email Killers 2017: 14 Cloud-Based Team Collaboration Apps
Brian Riggs | March 13, 2017 |
A quasi-annual dive into the ever-changing world of team collaboration

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Unified Communications & Collaboration
Innovation Showcase: 6 IoT Companies on Tap
Dave Michels | March 06, 2017 |
These newcomers to the Enterprise Connect Expo Hall combine IoT connectivity with communications and collaboration capabilities.

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Unified Communications & Collaboration
Analyzing the Avaya Path Through Bankruptcy
Phil Edholm | February 28, 2017 |
As much as Avaya intends to emerge as a stronger competitor, other outcomes may result, writes Phil Edholm, UC analyst. In a separate post, Avaya corporate treasurer John Sullivan addresses recurring questions. Read: Avaya: Turning the Page on Chapter 11

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Posts

Dynamics CRM Now Has Real-Time Chat

Beth Schultz | March 17, 2017
Via an integration with CafeX Live Assist, agents can have access to real-time channels via their service desk consoles.

Where Data Processing Lives

Gary Audin | March 17, 2017
With IoT, the cloud and the network edge can work in tandem to process the copious data coming from endpoints.

 

Pulling Visibility from the Airwaves

Matt Brunk | March 17, 2017
Using indoor positioning analytics from Inpixon, organizations can optimize processes based on how people and assets move around their environments.

Get a Head Start on Your Enterprise Connect Learning

Beth Schultz | March 16, 2017
Try out the No Jitter On Air podcast to get advance content from a variety of Enterprise Connect speakers, on everything from cloud contact centers to SIP trunking.

 

Rich Comunications Services Breathes New Life into Mobile Messaging

Greg Collins | March 16, 2017
Many organizations use messaging apps as a key interface for customer service inquiries, deploying automated chatbots and maintaining customer contact.

12 Ways to Ruin Your UC Cloud Migration

Skip Chilcott | March 15, 2017
A look at what not to do if you want to minimize risk of migrating UC to the cloud

 

All Things Mobile: Managing the Shift in the Enterprise

Microsoft Teams 'Feels a Lot Like a Bicycle'

SD-WAN: Right for the Cloud Era?

Amazon Chime – Did AWS Buy the Wrong Company?

Email Killers 2017: A Look at 14 Cloud-Based Team Collaboration Apps

Evolving Your Enterprise with SIP

No Jitter Roll: This Week in Enterprise Communications

Migrating to SIP Trunks: Not Plug and Play

Embedding UC Requires Process Rethink

Google Enters Team Collaboration Fray

 
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Slideshows
Email Killers 2017: A Look at 14 Cloud-Based Team Collaboration Apps

Email Killers 2017: A Look at 14 Cloud-Based Team Collaboration Apps

Brian Riggs | March 13, 2017
My quasi-annual dive into the ever-changing world of team collaboration
Top Contact Center Stories of 2016

Top Contact Center Stories of 2016

Sheila McGee-Smith | January 03, 2017
Digital transformation meets customer experience
No Jitter Research: 2016 Cloud Communications Survey

No Jitter Research: 2016 Cloud Communications Survey

Beth Schultz | November 17, 2016
Explore results from No Jitter's second-annual survey on cloud communications.


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Collaborative Communications: Setting the Foundation for Digital Transformation
March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

The Future of Work: CIO Survey Results & Digital Transformation at ThoughtWorks
March 8, 2017

Enterprise IT's ability to innovate is critical to the success of the business -- 80% of CIOs agree. But the CIO role has never been more challenging than it is today, with rising operational respo

Put an End to Video Call Dread
February 22, 2017

Sick of video call technology that make participants look like they're in the witness protection program? Turns out youre not alone. Poor-quality video solutions can give users an unprofessional ap

More Webinars
SBC ABCs... & Then Some
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
TADHack-mini Orlando: What, Where, When, Why & How
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
UC Lockdown: Knowing How to Keep Hackers at Bay
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
Cloud Architectures: How They Differ & What That Means for You
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
Practical Advice for Navigating SIP Trunking
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
On-Prem, Cloud, Hybrid? How to Approach the Skype for Business Decision
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
UCaaS Ins & Outs: Eye on the Enterprise Opportunity
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
What You Need to Know About Cloud Video Services
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
Cloud Contact Center: The New Normal?
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.
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