Systems Management/Network Design

Broadcom Takes Wi-Fi to the 'Max'

Zeus Kerravala | August 17, 2017 |
Releases new chips supporting the 802.11ax Wi-Fi standard

Encryption and Mindset: 2 Keys to Securing Modern Communications

Perry Price | August 15, 2017 |
As omnichannel contact centers become more pervasive, ensuring the security of these connections is extremely important.

Discarded IT Can Hurt You

Gary Audin | August 11, 2017 |
An IT asset disposition policy can be helpful in managing the decommission of IT devices and their contents appropriately.

The Case of the Missing Message-On-Hold Notification

Matt Brunk | August 11, 2017 |
... a classic IT failure to understand business and user needs when it comes to telephony.

Making the Case for a Consultant

Art Yonemoto | August 09, 2017 |
There are ways to justify your need for a communications consultant so executives will be on board to get you the help you need.

Elevators vs. Networks: Applying Predictive Analytics

Gary Audin | August 04, 2017 |
Can you predict a network failure?

Telephony Elegy for Rural America

Martha Buyer | August 02, 2017 |
AT&T, Verizon looking to change rules for copper infrastructure retirement.

Ixia's Active SSL Sheds Light On Encrypted Traffic

Zeus Kerravala | August 01, 2017 |
By employing a network packet broker, tool can handle decryption/encryption without negatively impacting performance.

Intent-Based Networking: Buzzword or Real?

Terry Slattery | July 31, 2017 |
Intent-based networking systems are more than just a new buzzword, but there are many hurdles to overcome before they become an enterprise reality.

VoIP Quality Still an Issue

Gary Audin | July 28, 2017 |
With the adoption of cloud-based UC and telephony comes a need to rethink network monitoring.

IoT Security: How Elastic Are You?

Matt Brunk | July 28, 2017 |
Embedded security systems need flexibility improvements, necessary to reduce incident response time.

3 Myths on 5G Debunked

Tom Brannen | July 27, 2017 |
5G will change the industry in positive and significant ways, but don't believe everything you hear about it.

What Would Open Networking Look Like?

Tom Nolle | July 26, 2017 |
The future of openness is the future of describing software models that separate function from implementation.

Don't Ignore AT&T's Latest Business Service Guide Update!

D.E. Boehling | July 24, 2017 |
Read your July 17 email to discover how the carrier treats new network and data security responsibilities.

Hyperconvergence & UC: Radically Simplifying Your Infrastructure

Zeus Kerravala | July 24, 2017 |
Once primarily put in place for virtual desktop infrastructure, HCI is now handling mission-critical workloads -- UC included.

Securing the Home Front From IoT Attacks

Matt Brunk | July 21, 2017 |
Arris, McAfee team to help prevent malware and other mischief from reaching Internet-connected home devices.

Getting in the Know on SD-WAN

Dennis H. Goodhart | July 18, 2017 |
The trend toward SD-WAN is only likely to accelerate. Here’s a high level look at what you need to know.

Internet Security: Use Wisely

Matt Brunk | July 14, 2017 |
Network administrators must assume a proactive security posture.

Got UCaaS? Go Direct to Cloud

Beth Schultz | July 13, 2017 |
Developments from Viptela and AT&T highlight growing options for cloud connections.

Network Visibility: Using Active Path Testing

Terry Slattery | July 10, 2017 |
How do you know your network is properly handling SIP voice?


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.