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May 14, 2024
This expanded integration with RingCentral, along with others, gives Avaya customers full control over how they modernize communications.
May 13, 2024
This three-part series provides an inside look at the generative AI inside Microsoft Teams, Zoom, Cisco Webex, and Google Meet. Part 1 delivers a short discussion of how generative AI works and how...
May 13, 2024
In part two of a three-article series: a look at how each of the major UCaaS platforms perform on two key use cases – meeting summaries and text refinement.
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March 20, 2024
NICE
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...
March 6, 2024
Cognigy
In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are...
February 27, 2024
Q-Sys
Your enterprise may be committed to hybrid work, but are you delivering the experience that all of your employees desire and need in order...