Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated proces
Through an ongoing series of audience surveys, No Jitter is committed to taking the pulse of IT professionals charged with responsibility for enterprise communications -- and delivering that insight to our readership. The 2017 research agenda is as follows:
See below for our latest research on enterprise communications and collaboration technologies, team collaboration application use, the state of cloud communications, enterprise communications careers and salaries, and Skype for Business adoption trends.
In this survey, we asked IT professionals in the Enterprise Connect/No Jitter community about the biggest issues in enterprise communications. We learned that team collaboration is poised to pop, while cloud, Internet of Things, and speech technologies are coming on strong. Within the organization, corporate management direction is the most important factor, while budget represents the biggest challenge moving forward.
In this survey, we asked our No Jitter audience for their input on the use of team collaboration applications, a rising new enterprise communications and collaboration technology aimed at providing persistent workspaces for team chats, voice calls, video conferencing, content sharing, and more. Check out our findings to discover what we've learned about which team collaboration apps are in use within the enterprise -- and how widespread that use is -- favorite functions, key decision factors, biggest benefits, and much more.