Research

Through an ongoing series of audience surveys, No Jitter is committed to taking the pulse of IT professionals charged with responsibility for enterprise communications -- and delivering that insight to our readership. The 2017 research agenda is as follows:

  • Team Collaboration Survey: Closed (see information below)
  • Enterprise Communications & Collaboration Technologies by Industry Verticals: June (RESULTS COMING SOON)
  • State of Cloud Communications: RESULTS COMING SOON
  • Salary & Career: Fall

See below for our latest research on team collaboration application use, the state of cloud communications, enterprise communications careers and salaries, and Skype for Business adoption trends.



2017 Team Collaboration Survey

May 2017

In this survey, we asked our No Jitter audience for their input on the use of team collaboration applications, a rising new enterprise communications and collaboration technology aimed at providing persistent workspaces for team chats, voice calls, video conferencing, content sharing, and more. Check out our findings to discover what we've learned about which team collaboration apps are in use within the enterprise -- and how widespread that use is -- favorite functions, key decision factors, biggest benefits, and much more.



2016 Cloud Communications Survey

Late August/early September
No Jitter's 2016 Cloud Communications Survey results show that enterprises largely prefer a cloud model in which the provider owns, operates, and maintains the communications software within its own or public cloud infrastructure. Discover what else we learned regarding the No Jitter enterprise audience's attitudes on and activities related to running enterprise communications in the cloud.

See 2015 survey results here


2016 Career & Salary Survey for Enterprise Communications

July 2016
Discover the daily on-the-job life and career arc of IT professionals involved in enterprise communications. Click here for our findings... and see how you compare to your peers.

Click below for 2015 results:



Skype for Business Adoption Trends 2016

May 2016
In our second-annual Skype for Business Adoption Trends survey, No Jitter has taken the pulse of our community regarding Microsoft's UC platform. We had a lot to ask about, given Microsoft's aggressive push of Skype for Business into the cloud, plans it's outlined (and partially delivered on) for PSTN Calling and other voice functionality within Skype for Business in the cloud, creation of the Office 365 E5 pricing and licensing scheme, and more developments that have taken place in the past year. Click here for a slideshow of results.

Click for 2015 results: Slideshow: Skype for Business Adoption Trends


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.