Post Archive

BROWSE ARCHIVE


BROWSE BY AUTHOR


April 2017

Y 4K?

Dave Michels | May 01, 2017 |
4K video conferencing is available today, and the technologies and economics will continue to improve.

inContact Survey Shows IVR Least, Web Chat Most, Satisfactory Channels

Sheila McGee-Smith | May 01, 2017 |
Satisfaction overall, the study shows, hovers at around 40% -- far from ideal.

Taking Communications to the Cloud

Sponsored by Flowroute | May 01, 2017 |
Discover three cloud communications options in this sponsored post by Flowroute.

RapidSOS Fires Up New Idea for Wireless E911

Michael Finneran | April 28, 2017 |
This startup wants to take a page from Google Maps to solve the location accuracy problem that plagues wireless 911.

Hunting for Security Threats

Gary Audin | April 28, 2017 |
Threat hunting, a human-centric approach to cyber security, can detect threats where automated machine-centric approaches fail.

Digital Transformation All About Speed

Beth Schultz | April 28, 2017 |
Change isn't easy, but it is necessary, as Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition, shares in our latest No Jitter On Air episode.

Thin Your Client

Matt Brunk | April 28, 2017 |
If your UC&C implementation comes with a 400-page user guide, you've got too much going on.

Thinking Out Loud About the Cloud

Beth Schultz | April 27, 2017 |
Enterprise IT executives recently shared what's top of mind for them as they consider cloud for their organizations' communications and collaboration needs.

How Do You Know Your UC Investment Is Paying Off?

Joseph Arena | April 27, 2017 |
Replacing outdated cost-tracking metrics with a return-on-engagement strategy is the first step in optimizing your UC&C investment.

Does Windstream's Broadview Buy Mean 'Narrow UC' Is In?

Tom Nolle | April 27, 2017 |
If network service providers are the new UC/UCC force, they're probably just looking for an easy managed service buck, and nothing more.

Audience Participation Made Easier with WebRTC

Alan Percy | April 27, 2017 |
As demonstrated at Enterprise Connect 2017, Tap to Speak innovating with communications APIs.

Where Is the Enterprise Communications Industry Headed?

Elka Popova | April 26, 2017 |
Reflections from Enterprise Connect 2017

A Look Back on MWC 2017, aka EuroEpcot

Tom Brannen | April 26, 2017 |
Finding the newsworthy and notable took a lot of sifting through the glitz and sizzle of the show floor.

9 Mobile Strategy Buzzwords You Need to Know

Josh Garrett | April 26, 2017 |
Hopefully these enterprise mobility acronyms will get you thinking about your enterprise's mobile strategy and lead to a positive, productive discussion or two.

Pick the Right Battle: Robocalls Over Net Neutrality

Michael Finneran | April 25, 2017 |
At issue is a universally intrusive annoyance to virtually everyone with a phone, and a key component of countless dubious and outright fraudulent schemes.

Debunking Amazon Connect's Competitive Threat

Zeus Kerravala | April 25, 2017 |
Given the massive size and scale of AWS, its contact center service certainly has some potential -- over the long haul.

Customer Experience Isn't a Metric, So What Should You Measure?

Mayur Anadkat | April 25, 2017 |
Metrics make the world go round. Don't just use vague jargon to define your market. Measure your money.

5 Trends Fundamentally Reshaping UC&C

Irwin Lazar | April 24, 2017 |
Unified communications and collaboration is rapidly transforming; IT leaders need to get out ahead of these changes to stay relevant.

Zang Workflow: From Bits & Bytes to Drag & Drop

Andrew Prokop | April 24, 2017 |
A new graphical design tool from Avaya's Zang cloud platform makes fun work of building voice, text, and other communications applications.

Cloud Communications, With a Caveat or Two

Beth Schultz | April 21, 2017 |
Being a cloud believer is OK, but don't get caught up in migration frenzy.


Enterprise Connect Orlando 2018
March 12-15 | Orlando, FL

Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

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Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

September 20, 2017

Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated proces

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.