SHARE



ABOUT THE AUTHOR


Beth Schultz
Beth Schultz is editor of No Jitter and program co-chair for Enterprise Connect. Beth has more than two decades of...
Read Full Bio >>
SHARE



Beth Schultz | September 07, 2017 |

 
   

Atlassian Gets in 'Stride' With Team Communications

Atlassian Gets in 'Stride' With Team Communications Expands beyond team messaging-oriented HipChat with all-in-one solution for team chats, audio and video meetings, and collaboration.

Expands beyond team messaging-oriented HipChat with all-in-one solution for team chats, audio and video meetings, and collaboration.

If you've been following the rise of team collaboration tools, then you'll recognize HipChat as an early-to-market entry -- launched in 2010 and acquired two years later by Atlassian, the same company that offers up popular workplace tools like Jira, for project management and service desk support; Bitbucket, for code sharing; and Confluence, for content creation and sharing. While HipChat has matured nicely under Atlassian's care, it turns out that it's not the company's endgame.

Taking the lessons learned from internal and external use of HipChat, Atlassian today introduced a next-generation team collaboration -- or as it says, "team communication" -- tool, called Stride. Built from the ground up, Stride is "the largest and most substantial thing Atlassian has ever brought to market in our 15-year history," Steve Goldsmith, GM of HipChat, told No Jitter.

With Stride, Goldsmith said, Atlassian aims to tackle three big problems that plague enterprise communications and collaboration today: overwhelming notifications from too many tools and too many meeting "places," the inability to humanize nonverbal communications, and a lack of clear meeting outcomes. ("Did we actually make a decision? Do we need to talk again?")

Stride addresses these challenges by bringing together all of the ways teams want to communicate -- voice, video, messaging, and team collaboration -- in a single solution, Goldsmith said. It comprises three main elements:

  • Better team messaging that produces "more signal, less noise"
  • Frictionless meetings, with integrated voice and audio dial-in for seamless availability for anybody, inside and outside of your company
  • Native collaboration tools for tracking and moving work forward "so you can get more done with less talk"

By blending together team messaging, video meetings, and collaboration tools in the communications experience, Atlassian looks to deliver a "better together" story, added Oji Udezue, head of product. He shared some of Stride's highlights in a quick demo for No Jitter.

In creating stride, Atlassian took insights gleaned from HipChat use and "added hundreds of improvements" to enrich team messaging, Udezue said. For example, Stride team messaging includes a rich text editor that allows short- and long-form messages complete with fun stuff like emojis and other media; features tools for developers; and supports rich media, file security, multithreaded, image annotation, and so on.

For video meetings, Stride lets anybody escalate from a text conversation to video and initiate ad hoc meetings, calling out to landlines or sharing calling numbers via text, for example. The video meeting capability also supports screen sharing and remote desktop control, and integrates with Google and Microsoft calendars for click-to-join meetings, Udezue said.

And as for those crippling team messaging notifications... while Atlassian overhauled the notification server architecture on the technology side, it also recognized the need to help people "manage the inundation," Udezue said. As such, Stride provides per-room notifications and controls that let users customize how they receive messages.

In incorporating collaboration into the messaging medium, Atlassian worked to help users end their ceaseless scrolling through reams of team conversations. It has done so by enabling users not only to elevate important messages using tags such as "Create Decision" and visuals such as checkmarks -- easy to find during quick scans -- but also to bring those important messages outside the conversation into action-oriented sidebars, as shown below. With the sidebars, a user can catch up with what's been going on, and then dive into the stream to get more context, Udezue said.

Stride takes the IM/presence to a new level, too. Users can take themselves out of the real-time conversation by placing themselves in "Focus Mode" that goes beyond the typical do-no-disturb notice by providing other users with information on what they're working on and when they'll be done. They can then catch-up -- "getting back into the stride of things," Udezue said, with "while you were away" highlights.

"This all adds up to trust," Udezue noted. "One of the big things we know our customers care about is that it's too hard to read everything, and because it's too hard to read everything they never want to step away for fear of missing out. With actions and decisions, you can step away, come back, and see the important stuff."

Atlassian is offering Stride as a free, zero-click transparent upgrade to any HipChat Cloud customer that wants a more comprehensive team communications solution, Goldsmith said. It's offering a free version, for an unlimited number of users, and a standard package priced at $3 per user. The standard version includes unlimited message history and file storage (compared to 25K and 5GB for the free version), as well as screen sharing, guest access, advanced video, and user management features not available in the free product.

Atlassian considers Stride no less than a complete redefinition of team communications. What about you?

Follow Beth Schultz and No Jitter on Twitter!
@Beth_Schultz
@nojitter





COMMENTS



Enterprise Connect Orlando 2018
March 12-15 | Orlando, FL

Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

November 29, 2017

As video conferencing use rises in the enterprise, businesses are looking for ways to bring this technology out of traditional conference room and make it more broadly accessible. That's made the h

November 1, 2017

Your customers (internal and external) demand that you offer them the ability to connect by any means. With the adoption of cloud communications tools you now have access to an expanded portfolio o

October 18, 2017

Microsofts recent Ignite event had some critically important announcements for enterprise communications. Namely, Microsofts new Team Collaboration offering, Teams, will be its primary communicatio

October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.