No Jitter

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Conceptual illustration of AI for social networking

No Jitter Roll: Kore.ai Launches AI Products, NinjaTechAI Enhances SuperGPT AI Assistant, and HARMAN Announces ForecastGPT

Hannah Warfel

September 06, 2024

Also, Cognite launches a new AI definitive guide and RUCKUS and Nokia partner for AI-driven Wi-Fi/fiber solution.

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Slack: There Are Five Types of AI Users

Lisa Schmeiser

September 05, 2024

The company’s framing of AI personas offers a roadmap for nudging workers along to where managers want them to go in using new technologies.

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AI Governance: When In Doubt, Ask. Then Ask Again.

Matt Vartabedian

September 05, 2024

A Grammarly webinar wades into the abyss of AI-related regulations (current and forthcoming), as well as some key questions to ask vendors. We dive a little deeper.

News & Views

From Labor Issues to Customer Satisfaction, AI Agents Can Help

Zeus Kerravala

September 02, 2024

A new report from Cognigy looks at how AI agents could address modern customer service issues while also improving customer experience’s efficiency and effectiveness.

Five9’s Realignment Signals a Maturing Organization

Zeus Kerravala

August 30, 2024

Changes to the sales organization and a headcount reduction are signs of a maturing company ready to build in proactive service and revenue management.

No Jitter Roll: Zoom Adds Smart Name Tags, GoTo Releases More Integrations and the Nureva App is Now Available

Matt Vartabedian

August 30, 2024

Zoom adds Smart Name Tags beta feature, GoTo releases more integrations to its IT suite, and the Nureva App for its HDL pro series audio systems is now available.

The Goal for AI? Do the Boring, Stressful Stuff.

Lisa Schmeiser

August 29, 2024

A new study from Adobe examined the effect people's work routines have on their overall feelings about their work – and showed how AI can improve both the work and the vibes.

The Climate Is Right for Industry Change

Dave Michels

August 28, 2024

Enterprise communications technologists have been on the forefront of socially-transformative changes before, most recently with the remote-work implementation during the pandemic. They have the chance to do it again with climate change.

AI-Powered Connected Workspaces Continue to Grow

Beth Schultz

August 27, 2024

Zoom Docs is latest entry, as Metrigy data shows rising adoption. Business leaders need to assure they understand corporate policy and responsible use.

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