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Digital Workplace
"Busy Work" May Be a Stand In For Wider Workflow Woes"Busy Work" May Be a Stand In For Wider Workflow Woes

Don’t be fooled by productivity promises of new platforms -- pay attention what's going wrong with current workflows and workloads.

byLisa Schmeiser
Feb 6, 2025
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1 Min Read
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Digital Workplace
AI-Powered Meeting Tech: Cost Cutter or Superfluous Expense?AI-Powered Meeting Tech: Cost Cutter or Superfluous Expense?
byNathan Eddy
Feb 3, 2025
1 Min Read
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Digital Workplace
It Won’t Pay to Ignore BurnoutIt Won’t Pay to Ignore Burnout
byLisa Schmeiser
Jan 30, 2025
1 Min Read
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AI & Automation
AI Calling; Please HoldAI Calling; Please Hold
byDave Michels
Jan 29, 2025
1 Min Read
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Contact Centers
Talkdesk Introduces AI Agents for Retail As Part of Vertical PlayTalkdesk Introduces AI Agents for Retail As Part of Vertical Play
byZeus Kerravala
Jan 29, 2025
1 Min Read
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Digital Workplace
UCaaSiS: UCaaS Is Stupid And Here’s WhyUCaaSiS: UCaaS Is Stupid And Here’s Why
byDave Michels
Jan 27, 2025
1 Min Read
Digital Workplace
Meet the Next Digital Workplace: Decentralized & Project-Based
Meet the Next Digital Workplace: Decentralized & Project-Based
Jan 23, 2025
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1 Min Read
byMyles Suer
Digital Workplace
New Developments in RTO Mandates Meet Enduring Research
New Developments in RTO Mandates Meet Enduring Research
Jan 23, 2025
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1 Min Read
byLisa Schmeiser
Digital Workplace
Introducing the New No Jitter
Introducing the New No Jitter
Jan 21, 2025
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1 Min Read
byNo Jitter Staff
AI & Automation
No Jitter Roll: Box Intros AI Features, WorkJam Adds Video and AI
No Jitter Roll: Box Intros AI Features, WorkJam Adds Video and AI
Jan 17, 2025
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1 Min Read
byMatt Vartabedian
Digital Workplace
AI Adoption Anxiety Ushers in the New Year
AI Adoption Anxiety Ushers in the New Year
Jan 16, 2025
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1 Min Read
byLisa Schmeiser
AI & Automation
Microsoft Intros Copilot Chat; Google Cuts AI Prices for Workspace
Microsoft Intros Copilot Chat; Google Cuts AI Prices for Workspace
Jan 16, 2025
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1 Min Read
byMatthew Vartabedian
Digital Workplace
How to Review Communications Technology Contracts from a Business Perspective
How to Review Communications Technology Contracts from a Business Perspective
Jan 13, 2025
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1 Min Read
byJane Laino
AI & Automation
No Jitter Roll: NVIDIA Announces New Language Model Products, Accenture Releases AI Refinery for Industry, and EdgeRunner AI and Intel Partner for AI PCs
No Jitter Roll: NVIDIA Announces New Language Model Products, Accenture Releases AI Refinery for Industry, and EdgeRunner AI and Intel Partner for AI PCs
Jan 10, 2025
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1 Min Read
byHannah Warfel, Associate Editor
Digital Workplace
Ask an Analyst: 2024 Reviews
Ask an Analyst: 2024 Reviews
Jan 10, 2025
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1 Min Read
byNo Jitter Staff
A Microsoft Teams tile
Workspace
2024 Was a Year for Integration and Quiet Domination – For One Company
2024 Was a Year for Integration and Quiet Domination – For One Company
Dec 24, 2024
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1 Min Read
byLisa Schmeiser
Monitoring Employee Productivity: Balancing Surveillance with Transparency
Employee Experience
Monitoring Employee Productivity: Balancing Surveillance with Transparency
Monitoring Employee Productivity: Balancing Surveillance with Transparency
Dec 24, 2024
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1 Min Read
byNathan Eddy
Ask an Analyst: 2024 Trends in Collaboration Tech
Workspace
Ask an Analyst: 2024 Trends in Collaboration Tech
Ask an Analyst: 2024 Trends in Collaboration Tech
Dec 20, 2024
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1 Min Read
byIrwin Lazar
The “Internet of Agents” Will Bring Value Through Interconnectivity
Assistants & Copilots
The “Internet of Agents” Will Bring Value Through Interconnectivity
The “Internet of Agents” Will Bring Value Through Interconnectivity
Dec 19, 2024
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1 Min Read
byZeus Kerravala
Ask An Analyst: 2024 Review from Omdia’s Brent Kelly
UCaaS
Ask An Analyst: 2024 Review from Omdia’s Brent Kelly
Ask An Analyst: 2024 Review from Omdia’s Brent Kelly
Dec 18, 2024
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1 Min Read
byBrent Kelly
Someone using a phone app
Workspace
Ask an Analyst: 2024 Digital Workplace Trends
Ask an Analyst: 2024 Digital Workplace Trends
Dec 18, 2024
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1 Min Read
byBeth Schultz
Expect RTO Policies to Change As Leases Do
Workspace
Expect RTO Policies to Change As Leases Do
Expect RTO Policies to Change As Leases Do
Dec 12, 2024
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1 Min Read
byLisa Schmeiser
No Jitter Roll: AWS Debuts New AI Models and Much More, and Verint Launches a CX/EX Scoring Bot
Assistants & Copilots
No Jitter Roll: AWS Debuts New AI Models and Much More, and Verint Launches a CX/EX Scoring Bot
No Jitter Roll: AWS Debuts New AI Models and Much More, and Verint Launches a CX/EX Scoring Bot
Dec 6, 2024
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1 Min Read
byMatt Vartabedian
Frustrated By the RTO Mandate Debate? Don't Be.
Employee Experience
Frustrated By the RTO Mandate Debate? Don't Be.
Frustrated By the RTO Mandate Debate? Don't Be.
Dec 5, 2024
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1 Min Read
byLisa Schmeiser
The words "accelerating growth" appear in white text on a blue background of flowing, wave like designs, and the Informa TechTarget logo and name
Digital Workplace
Note from the Editor-in-Chief
Note from the Editor-in-Chief
Dec 2, 2024
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1 Min Read
byLisa Schmeiser
Beyond Core Capabilities: Six Key Considerations for Evaluating a Connected Workspaces
Workspace
Beyond Core Capabilities: Six Key Considerations for Evaluating a Connected Workspaces
Beyond Core Capabilities: Six Key Considerations for Evaluating a Connected Workspaces
Nov 26, 2024
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1 Min Read
byBeth Schultz
Empowering Businesses with Seamless Communications and Innovation in the Digital Age
Digital Workplace
Empowering Businesses with Seamless Communications and Innovation in the Digital Age
Empowering Businesses with Seamless Communications and Innovation in the Digital Age
Nov 25, 2024
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1 Min Read
byScott Murphy
Four Big Reasons to Use Video Interviews and Bonus Tips
Employee Experience
Four Big Reasons to Use Video Interviews and Bonus Tips
Four Big Reasons to Use Video Interviews and Bonus Tips
Nov 22, 2024
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1 Min Read
byBobra S. Bush
Digital Assistant working on computer
Employee Experience
Workplace Personas Push AI Adoption
Workplace Personas Push AI Adoption
Nov 21, 2024
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1 Min Read
byLisa Schmeiser
AR/VR’s Role in Business Collaboration
Video Conferencing
AR/VR’s Role in Business Collaboration
AR/VR’s Role in Business Collaboration
Nov 21, 2024
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1 Min Read
byIrwin Lazar
Someone pressing an agent icon
Employee Experience
Automating Agent Wellness: Reducing Burnout, Improving CSAT
Automating Agent Wellness: Reducing Burnout, Improving CSAT
Nov 20, 2024
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1 Min Read
byNathan Eddy
No Jitter Midroll: Salesforce Launches Agentforce Testing Center
Assistants & Copilots
No Jitter Midroll: Salesforce Launches Agentforce Testing Center
No Jitter Midroll: Salesforce Launches Agentforce Testing Center
Nov 20, 2024
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1 Min Read
byMatt Vartabedian
No Jitter Midroll: Microsoft Debuts More AI Agents
Assistants & Copilots
No Jitter Midroll: Microsoft Debuts More AI Agents
No Jitter Midroll: Microsoft Debuts More AI Agents
Nov 19, 2024
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1 Min Read
byMatt Vartabedian
No Jitter Roll: AI Agents Debut from Five9, Cognigy, Snowflake and DataRobot
Assistants & Copilots
No Jitter Roll: AI Agents Debut from Five9, Cognigy, Snowflake and DataRobot
No Jitter Roll: AI Agents Debut from Five9, Cognigy, Snowflake and DataRobot
Nov 15, 2024
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1 Min Read
byMatt Vartabedian
AI Enthusiasm Is Cooling. Look to Workers to See Why.
Employee Experience
AI Enthusiasm Is Cooling. Look to Workers to See Why.
AI Enthusiasm Is Cooling. Look to Workers to See Why.
Nov 14, 2024
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1 Min Read
byLisa Schmeiser

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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