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November 18, 2024
Mitel modernizes its contact center platform with a fully featured, ‘next-generation CX’ platform.
November 15, 2024
Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.
November 14, 2024
Slack’s most recent Workforce Index report documents a drop in AI adoption. The workers explain why they’re hesitant to embrace AI in everyday work.
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November 20, 2024
Nextiva
Join us for an engaging webinar that explores how AI is revolutionizing customer experience management in contact centers through seamless...
October 9, 2024
NICE
AI's potential to enhance customer interactions and address contact center staffing issues shows how people and copilots can work together...
June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...