Communications APIs/Integration

6 Questions to Ask Before Selecting a CPaaS Provider

Sponsored by Bandwidth | March 21, 2017 |
In this sponsored post, Bandwidth provides a handful of all-important questions to ask any potential communications API provider.

Dynamics CRM Now Has Real-Time Chat

Beth Schultz | March 17, 2017 |
Via an integration with CafeX Live Assist, agents can have access to real-time channels via their service desk consoles.

Get a Head Start on Your Enterprise Connect Learning

Beth Schultz | March 16, 2017 |
Try out the No Jitter On Air podcast to get advance content from a variety of Enterprise Connect speakers, on everything from cloud contact centers to SIP trunking.

Email Killers 2017: A Look at 14 Cloud-Based Team Collaboration Apps

Brian Riggs | March 13, 2017 |
My quasi-annual dive into the ever-changing world of team collaboration

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | March 10, 2017 |
This week's collection includes news from Microsoft, Cisco, LifeSize, Unify, and Modality Systems.

Embedding UC Requires Process Rethink

Matt Brunk | March 10, 2017 |
Companies that leave their processes unchecked may not be able to optimize the benefits of opening communications.

Cloud Communications Begets 'Communications Cloud'

Beth Schultz | March 09, 2017 |
8x8 is heralding the arrival of a unified cloud-based interoperability and integration platform for UC, contact center, team collaboration, and analytics.

Innovation Showcase: 6 IoT Companies on Tap

Dave Michels | March 06, 2017 |
These newcomers to the Enterprise Connect Expo Hall combine IoT connectivity with communications and collaboration capabilities.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | March 03, 2017 |
This week's collection includes news from Enterprise Connect, Google, AWS, Twilio, VeloCloud, West, and Dolby.

Looking for Answers at Enterprise Connect

Beth Schultz | March 02, 2017 |
With the Early Bird Rate expiring tomorrow, March 3, don't miss your chance to register at a discount and get ready to learn all about the latest in communications.

Four Conferences and a Funeral

Blair Pleasant | March 01, 2017 |
Last month saw ALE, Avaya, NEC, and CafeX share their latest on enterprise communications... and beyond.

Twitter Chat: How Communications APIs Are Shaping the Future

Michelle Burbick | February 28, 2017 |
Join our live Enterprise Connect Twitter chat on Wednesday, March 1, from 3 to 4 p.m. ET, using the #ECchat hashtag.

Analyzing the Avaya Path Through Bankruptcy

Phil Edholm | February 28, 2017 |
As much as Avaya intends to emerge as a stronger competitor, a thorough examination of the issues and challenges leads me to other potential outcomes.

Avaya: Turning the Page on Chapter 11

John Sullivan | February 28, 2017 |
A letter from John Sullivan, Avaya VP and corporate treasurer

Avaya: Positioning its Portfolio for the Future

Phil Edholm | February 28, 2017 |
For the large enterprise going forward, Avaya is all about Equinox, Oceana, and Zang.

Giving Voice to IoT

Andrew Prokop | February 27, 2017 |
The power of IoT is enormous, and the opportunities to infuse sensors and other devices with communications technology are nearly endless.

What Microsoft Adoption of WebRTC 1.0 APIs Signals

Lantre Barr | February 20, 2017 |
Support is a huge step forward not only for the company but the industry in general.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | February 17, 2017 |
This week's collection includes news from Avaya, BroadSoft, ShoreTel, Fuze, InfoVista, Masergy, IBM, Ricoh, Voss Solutions, Imagicle, Aryaka, and CoreDial.

Where Does Avaya Go From Here?

Irwin Lazar | February 16, 2017 |
Avaya is delivering new products and capabilities like never before, but all under the cloud of its recent Chapter 11 filing.

The Age of Ecosystem-Based Communications Emerges

Chris Vitek | February 16, 2017 |
Every industry has a unique set of communications requirements -- an ecosystem, if you will.


May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.