Communications APIs/Integration

Google Boosts Cloud Speech API

Michelle Burbick | August 14, 2017 |
New features and additional language support extends capabilities and reach of company's speech conversation technology.

No Jitter On Air: Getting IoT into the Communications Mix

Beth Schultz | August 09, 2017 |
In our latest podcast, Arrow SI communications evangelist Andrew Prokop takes us into the merging worlds of Internet of Things and enterprise communications.

The Enterprise and the AI Factor

Andrew Bourne | August 08, 2017 |
How artificial intelligence is changing the face of the digital workplace.

Voice Tech and Applications: Same Dog, New Tricks

Tony Jamous | August 07, 2017 |
Linking voice with other technologies and imagining different use cases has opened the door to innovation.

Considering Particle's IoT Model

Matt Brunk | August 04, 2017 |
The Particle IoT platform a turnkey solution, but you still need to know the details.

Perfect Timing for Mitel, ShoreTel Merger

Dave Michels | July 28, 2017 |
Back in late 2014, Mitel's plan to purchase ShoreTel didn't make much sense. But now it does, and here's why.

Mitel Lands ShoreTel, Amps Up Cloud Story

Zeus Kerravala | July 27, 2017 |
With patience and perseverance, CEO Rich McBee finally reels in ShoreTel, achieves size and scale for cloud communications conversions.

Genband CEO: Kandy to Sweeten Digital Innovation

Michelle Burbick | July 26, 2017 |
Company sees its CPaaS offering as a way to help enterprises and service providers cross the digital divide.

UC&C Leader Leapfrog?

Scott Gode | July 25, 2017 |
How an Amazon build or Slack buy could affect the industry

Fuze Positioning Itself at Center of Cloud World

Beth Schultz | July 20, 2017 |
Without communications data, the move to the cloud model and big-data analytics doesn't have legs, says company co-founder and executive chairman.

Future of UC All About AI

Jim Burton | July 20, 2017 |
The next phase in business communications is all about obtaining information using deep learning, machine learning, and cognitive computing -- often referred to under the umbrella of artificial intelligence.

No Jitter On Air: What's Up With WebRTC

Beth Schultz | July 17, 2017 |
In our latest podcast episodes, catch up with two experts in real-time communications.

Zeroing in on Genband's Future

Michelle Burbick | July 13, 2017 |
In the wake of its Sonus merger announcement, Genband preps for Perspectives partner and customer conference.

Unify Launches OpenScape Cloud

Dave Michels | July 13, 2017 |
Hosted service will enable service providers to deliver UCaaS and workstream messaging as a single package.

Five9 Preps for Digital Era

Zeus Kerravala | July 12, 2017 |
Modernized CCaaS platform gives it the ability to deploy features as needed, quickly expand its reach, and scale for enterprise deployments.

Five9 Takes on the World

Sheila McGee-Smith | July 12, 2017 |
Announces far-reaching architectural changes for its cloud contact center service as part of summer software release.

Microsoft 365: Not Just a Product, But a Vision

Beth Schultz | July 11, 2017 |
Looking to "transcend" product categories and business models, Microsoft integrates Office 365, Windows 10, and enterprise mobility and security functionality.

Fostering Employee Engagement Via Digital Workplace Tools

Erin Leary | July 06, 2017 |
Many organizations are using new tools to connect people to people and people to information, and help create a sense of belonging.

Digitally Transform... Or Else

Dave Michels | July 05, 2017 |
The devil's in the details.

Cisco Jasper Aims to Empower Business Use of IoT

Michelle Burbick | June 27, 2017 |
Shifts market strategy with advanced Control Center offering, rolls out premium security and traffic segmentation services, adds Spark integration, and more.


August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.