Cloud Communications

Future of UC All About AI

Jim Burton | July 20, 2017 |
The next phase in business communications is all about obtaining information using deep learning, machine learning, and cognitive computing -- often referred to under the umbrella of artificial intelligence.

Cloud Out

Gary Audin | July 14, 2017 |
Is your business prepared for a cloud failure?

Zeroing in on Genband's Future

Michelle Burbick | July 13, 2017 |
In the wake of its Sonus merger announcement, Genband preps for Perspectives partner and customer conference.

Got UCaaS? Go Direct to Cloud

Beth Schultz | July 13, 2017 |
Developments from Viptela and AT&T highlight growing options for cloud connections.

Success with Skype: Confronting the Monster in the Mirror

Kevin Kieller | July 13, 2017 |
Here are five common ways an IT leader ends up becoming a primary source of monstrous Skype for Business issues.

Unify Launches OpenScape Cloud

Dave Michels | July 13, 2017 |
Hosted service will enable service providers to deliver UCaaS and workstream messaging as a single package.

Five9 Preps for Digital Era

Zeus Kerravala | July 12, 2017 |
Modernized CCaaS platform gives it the ability to deploy features as needed, quickly expand its reach, and scale for enterprise deployments.

Five9 Takes on the World

Sheila McGee-Smith | July 12, 2017 |
Announces far-reaching architectural changes for its cloud contact center service as part of summer software release.

Microsoft 365: Not Just a Product, But a Vision

Beth Schultz | July 11, 2017 |
Looking to "transcend" product categories and business models, Microsoft integrates Office 365, Windows 10, and enterprise mobility and security functionality.

Beware! Important Tax, Fee Considerations for UCaaS, CPaaS

Marty Parker | July 11, 2017 |
Cloud architecture brings a new day to communications, but our tax laws are living in the past... and that could mean an unexpected tax burden for your enterprise.

How CEO Chuck Robbins Rebooted Cisco

Zeus Kerravala | July 06, 2017 |
Cisco seems to have its mojo back. Here's a look at what's working for the company.

Digitally Transform... Or Else

Dave Michels | July 05, 2017 |
The devil's in the details.

Cast Your Cloud Communications Vote Wisely

Todd Carothers | July 05, 2017 |
Beware the hidden, darker side of cloud-based offerings.

Cloud Contact Center Offerings Shaping Up

Beth Schultz | June 30, 2017 |
AWS focuses on performance metrics and Avaya on delivering hybrid cloud architecture.

Test Your UC Client (In Somebody Else's Environment) Before You Deploy

Beth Schultz | June 29, 2017 |
World Wide Technology has opened a self-service collaboration lab to help enterprises test and validate products before deploying live.

Cisco's Intent-Based Networking: Good News for Real-Time Collaboration

Irwin Lazar | June 29, 2017 |
Cisco's (and competitor's) intent-based networking should reduce network cost and complexity for supporting ever-increasing real-time applications.

Caution: Slow Traffic Ahead on Your Network?

Eric Krapf | June 27, 2017 |
As complexity grows within your communications environment, monitoring and management systems and best practices are more important than ever.

CEO Highlights 'New Network for New Era' at Cisco Live

Beth Schultz | June 26, 2017 |
Also shared: Update on Apple fast lane partnership and collaborative vision for healthcare of the future.

Know Your SLAs

Gary Audin | June 23, 2017 |
What you need to know about your service level agreement and how service availability is measured and guaranteed.

ALE's Rainbow: Vision vs. Enterprise Reality

Bill Haskins | June 22, 2017 |
Alcatel-Lucent Enterprise's open platform approach, specifically third-party PBX integration, has us paying attention.


July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.