SORELL SLAYMAKER
VP-IT Communications Architecture, Unified IT Systems LLC
On the weekends, Sorell enjoys the outdoors – bicycling, camping, and gardening.
Blog Entries by Sorell Slaymaker
While voice is a critical application, so are point of sale applications. While 911 needs to be available all the time, when true disaster strikes, cellular networks have a better track record.
Next-generation web conferencing suites should look at animated reality to enhance business communication.
How something is said is as important as what is said. Voice quality contributes to the how and should be taken seriously.
Skype does not pose an immediate threat to the traditional telcos who also offer SIP trunking, but it does offer some value that organizations can start realizing immediately.
To provide a user experience over the lifetime of the customer, this interactive communication needs to be centrally coordinated by the CCO.
Tracking employee communication and associated peer feedback would give senior management a quantifiable measure on employee productivity and value.
As more companies adopt applications where contacting someone involves clicking their name on the screen, the value of reducing the number of digits to dial goes away.
Outbound voice trunks can be supplemented with SIP trunking to get a quick ROI for an organization, with minimal risk.
One of my rules of thumb is; "Something is not ready for mainstream implementation until there is a book out on it." So I guess this means that UC is hitting critical mass.
My guess is the blocking was due to sheer call volume.
Text messages are simple, quick, and offer some privacy over talking in a crowd. Any Unified Communications strategy should include handling text messages.
Contact Centers are so Web 1.0! As the Web 2.0 takes off, businesses should revamp their Contact Centers into Interaction Centers.
Business Collaboration is defined as people working together towards a shared goal/result over a period of time involving multiple interactive communications.
Click-to-connect applications will replace IVR applications over time as multi-modal communications takes off.
Am I outdated now?
SIP trunking, VoIP, and trunking centralization can reduce traditional enterprise telecom bills by 75%.
The business value of replacing the actual hard phone is limited. Most of the enhanced UC features that add business value come through the computer desktop or the mobile smart phone.
How will Verizon charge for services once voice is IP? Just by Gigbytes of usage?
Enterprises have 2-3 years to complete the evolution or face the revolution to a centralized, VoIP, and SIP communications model.
Some initial thoughts about the acquisition and what it'll take for it to succeed
Solid state drives for PCs will further reduce the need for a hard phone.
The industry mantra will go from "can you hear me now" to "can you understand me now."
The constant demand for personalization, greater functionality, and lower costs will continue, but tiers of service should be able to meet most business demands, most of the time.
Every technology has its place and time. What are the current best practices around using VMware with telephony applications? These are my thoughts:
After architecting a 50,000+ seat IP Telephony system and seeing it through rollout, this is what I would recommend to do different.
Both the customer and the business want to address issues faster and more accurately. The opportunity to succeed is high.
Businesses should be working with their carriers on pricing and testing of 800 IP/SIP trunking along with building the in-house expertise and monitoring capability.
Is the new product faster, better, and/or cheaper? If yes, by how much?
The reason for so many toll free numbers was primarily for the benefit of the enterprise. In the future, enterprises should become customer centric.
The benefits outweigh the risks, but the path there is never easy.
To realize all the productivity gains that Unified Communications offers, you need multiple computer monitors.
They made a compelling argument to adopt their all software based IPT voice solution, but did not address how they would guarantee service levels.
Improving meetings can be accomplished by changing the culture within a company and adding a few Unified Communications tools.
By moving from an 800, toll free, to a standard long distance number, a business can reduce its audio conferencing costs by 25+%.
The "One Beer Too Many" problem occurs in IT systems when an event occurs and the system can not recover without manual intervention.
Enterprises should consider centralizing all their voice trunks into their data centers as they move to VoIP/SIP.
The number of cell phones in use and the number of IPv4 addresses will probably intersect this year. Will this force the adoption of IPv6?
Most new Location Based Services (LBS) do not offer the granularity of control to ensure user privacy and security.
If someone calls into a call center on a cell phone, should the call be handled differently?
As communications becomes more important and complex, it warrants becoming its own IT architectural domain with its own set of services.
Besides the technical challenges of building a BCCS, there would be organizational and cultural barriers
Stuff happens. How quickly a business reacts to the crisis at hand is a key indicator of its maturity. Time is money!
Can we use technology to help more people find and sustain health? Yes, we can.
Is IP Telephony saving your company cents per hour on Telecom but costing you dollars per hour in lost productivity?
What can a business call center do to encourage their customers, on first try, to address the service issue on the web, then if need be, call?
The integration of information with communication: What may help?
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A focus on burning issues in Enterprise Communications
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