No Jitter

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AI Enthusiasm Is Cooling. Look to Workers to See Why.

Lisa Schmeiser

November 14, 2024

Slack’s most recent Workforce Index report documents a drop in AI adoption. The workers explain why they’re hesitant to embrace AI in everyday work.

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Lessons Learned from Recent Microsoft Teams Deployments

Denise Munro

November 14, 2024

These five quick lessons can keep expenses down, reduce the number of surprises when moving to the collaborative platform, and help a migration go smoothly.

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The Dawn of AI Litigation: What CCaas and UCaaS Implementors Need to Know

Martha Buyer

November 13, 2024

While most vendors position themselves as the invisible layer facilitating customer communications for their clients, they’re about to find out their data-handling policies may bring them new...

News & Views

No Jitter Midroll: ServiceNow Adds More Than 150 Gen AI Features

Matt Vartabedian

November 13, 2024

These include new, expanded Now Assist capabilities that provide greater visibility and controls with AI Governance, as well as native multilingual support in Now Assist.

No Jitter Midroll: Theta Lake Expands Risk and Compliance Features for UC&C

Matt Vartabedian

November 12, 2024

Unified communications and collaboration solutions are increasingly core to how employees work. Theta Lake has added new features that expand a company’s ability to maintain security, privacy and compliance.

AI – Here to Help the Humans Avoid Tedium As They Build Agents

Lisa Schmeiser

November 12, 2024

Salesforce's Alice Steinglass explains how Agentforce for Developers can help an enterprise craft and deploy AI agents that will help businesses automate work.

Power of Babel: The Evolution of Real-Time Translation Features

Nathan Eddy

November 11, 2024

Artificial intelligence has cut down the noise and boosted accuracy to help real time translation flourish – but there’s still more progress to be made.

Virtual Agents Offer Contact Center Relief – But Come With Pitfalls

Lisa Schmeiser

November 08, 2024

Cisco’s Jay Patel explains how customers want to interact with virtual agents, the risks of customer frustration, and the ethics of disclosing whether or not a customer is talking to virtual agents.

No Jitter Roll: 8x8 Announces New Capabilities, NICE launches CXone Mpower SmartSpeaker, and Pindrop and Five9 integrate

Hannah Warfel

November 08, 2024

Also, Aera Technology introduces new capabilities, AppOmni and Cusco partner, EchoMark and Microsoft Purview integrate, and Sennheiser collaborates with Cisco.

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