Posts By Marty Parker

Reflecting on Gartner's 2017 UC Magic Quadrant

Marty Parker | August 23, 2017 |
What this year's assessment reveals about the evolution and revolution of enterprise communications

Beware! Important Tax, Fee Considerations for UCaaS, CPaaS

Marty Parker | July 11, 2017 |
Cloud architecture brings a new day to communications, but our tax laws are living in the past... and that could mean an unexpected tax burden for your enterprise.

Is Conferencing Your New PBX?

Marty Parker | May 16, 2017 |
With today's conferencing systems, most enterprise users don't really need PBX-controlled phones any longer.

Enterprise Connect 2017: Reflecting Major Industry Transition

Marty Parker | March 28, 2017 |
As can be seen in the keynote lineup and Best of Enterprise Connect finalists, the enterprise communications industry is at an inflection point.

Risky Times for Enterprise Communications and Consultants

Marty Parker | February 14, 2017 |
In today’s environment, we see the entire enterprise communications ecosystem up for grabs.

'A' is for Architecture -- Enterprise Communications Architecture, That Is

Marty Parker | January 03, 2017 |
Time may be at hand for a rethink of your enterprise communications architecture -- and here's why.

Erasing Hybrid UC Misconceptions

Marty Parker | November 22, 2016 |
With hybrid UC, optimal solutions for each distinct group of internal and external users must co-exist with each other.

Avaya Converges UC, Conferencing User Experiences

Marty Parker | October 17, 2016 |
In a welcome move for enterprises, company rationalizes user experience across unified communications, collaboration, and conferencing.

Usage Profiles Key to UC Success

Marty Parker | September 13, 2016 |
Determining individual user requirements for UC features and functionality may seem like an impossible task, but it need not be.

Gartner: Big Changes Afoot for UC

Marty Parker | August 02, 2016 |
Which of today's UC vendors will own the future? It's anybody's guess.

Have You Bought Your Last PBX?

Marty Parker | June 21, 2016 |
Your answer is very likely, yes -- and you can prepare by following these four steps.

Maintenance Contracts: Vendors' Gold or Yours?

Marty Parker | May 10, 2016 |
Don't let your term agreements hold you back from taking advantage of new UC and collaboration technologies.

Connecting UC in the Workplace

Marty Parker | March 29, 2016 |
With UC maturity comes the impetus to build bridges between communications platforms and business processes, applications, and information.

It's 2016 -- Do You Know Where Your TCO Is?

Marty Parker | February 09, 2016 |
Considering total cost of ownership, cloud communications options are increasingly the smart enterprise choice.

Taking the User Experience Beyond the Tool

Marty Parker | January 05, 2016 |
If communication system vendors don't support demand for optimized user experiences at a transactional or collaborative level, others will.

Charting the Future of Enterprise Communications

Marty Parker | November 16, 2015 |
Look for enterprise communications to be multifaceted, and to enable measurable efficiency improvements.

Get to Know Your Gateways

Marty Parker | October 13, 2015 |
By doing so, you'll likely find new opportunities for your communications team -- as well as your enterprise.

UCaaS: the Gold Rush Is On!

Marty Parker | September 22, 2015 |
As Gartner reports in its 2015 Magic Quadrant for UCaaS, companies of all sorts are heading into the cloud with the hopes of mining unified communications dollars.

Gartner Magic Quadrant for UC 2015: Maturity With Conflation

Marty Parker | September 01, 2015 |
As the large enterprise UC market matures, enterprises must be careful to match priorities to vendor strengths.

UCaaS Providers Move Upmarket – Check Your TCO

Marty Parker | July 28, 2015 |
You might just find that UCaaS per-user pricing can help you justify a move to the cloud now.
 

Enterprise Connect Orlando 2018
March 12-15 | Orlando, FL

Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

September 20, 2017

Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated proces

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.