Posts By Gary Audin

Know Your SLAs

Gary Audin | June 23, 2017 |
What you need to know about your service level agreement and how service availability is measured and guaranteed.

The Ins and Outs of Call Center Fraud

Gary Audin | June 16, 2017 |
Pindrop's David Dewey explains how call center fraud is evolving.

How Do You Connect to the Cloud?

Gary Audin | June 09, 2017 |
An exploration of the cloud service connection options available today

Mitigating Your Cyber Security Risks

Gary Audin | June 02, 2017 |
You will be attacked, but with a good cyber security posture you may be able to prevent most of these attacks and block them.

Combating Collaboration Inefficiencies

Gary Audin | May 26, 2017 |
Inefficiencies exist, but there are steps you can take to improve how collaboration impacts your overall productivity.

Designing a Voice User Interface

Gary Audin | May 19, 2017 |
An expert discusses the factors involved in creating voice user interfaces.

Security Protection, Better than Security Correction

Gary Audin | May 12, 2017 |
A number of observations dealing with cybercrime

Creating Digital Assistants

Gary Audin | May 05, 2017 |
The technology allowing organizations to create digital assistants is here and available today.

Hunting for Security Threats

Gary Audin | April 28, 2017 |
Threat hunting, a human-centric approach to cyber security, can detect threats where automated machine-centric approaches fail.

Cybersecurity Expert Shortage Still Looms

Gary Audin | April 21, 2017 |
But there are ways to augment security staff to ensure your business is best protected.

Collaborating in the Flexible, Digital Workplace

Gary Audin | April 14, 2017 |
Offering flexible work schedules can help businesses attract the kind of workers they want and help retain the employees they already have.

Do You Have Meeting Fatigue?

Gary Audin | April 07, 2017 |
A recent West UC survey sheds light on the state of meetings in the enterprise.

Good Bots, Bad Bots, No Bots

Gary Audin | March 31, 2017 |
Even bots come with best practices.

Marketing and IT: Working Together as One

Gary Audin | March 24, 2017 |
Successful marketing and IT collaborations are constructed with specific and conscious decisions that implement policies to support them.

Where Data Processing Lives

Gary Audin | March 17, 2017 |
With IoT, the cloud and the network edge can work in tandem to process the copious data coming from endpoints.

Migrating to SIP Trunks: Not Plug and Play

Gary Audin | March 10, 2017 |
Implementing the SIP trunk is different than implementing the common T1 or PRI, and comes with its own sets of challenges and opportunities.

Have You Embraced Digitalization?

Gary Audin | March 03, 2017 |
By reducing economic friction, digitalization fosters competition that puts pressures on revenue and profit growth.

SIP Trunking Should Be a No Brainer

Gary Audin | February 24, 2017 |
The benefits of SIP trunking are many, but you should follow best practices to ensure your implementation goes off without a hitch.

How Security-Conscious Are Your Users?

Gary Audin | February 17, 2017 |
Personal cyber security habits can reflect on your business IT security.

U.S. Mobile Internet Use in a Snapshot

Gary Audin | February 10, 2017 |
The use of mobile devices for Internet access is rapidly changing.
 

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.