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November 04, 2024
The right work model is one where there is a balance between business needs and employee needs; there needs to be shared value for all stakeholders-- so engage in open and transparent dialogue with...
November 01, 2024
RingEX now includes AI Assistant at no additional cost, Moveworks launches Agentic AI-powered enterprise search, Calabrio debuts two AI solutions for quality management in the contact center.
November 01, 2024
The new suite underscores AI’s increasing role in delivering personalized customer experiences while ensuring compliance with industry regulations.
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November 20, 2024
Nextiva
Join us for an engaging webinar that explores how AI is revolutionizing customer experience management in contact centers through seamless...
October 9, 2024
NICE
AI's potential to enhance customer interactions and address contact center staffing issues shows how people and copilots can work together...
June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...