Voice as the New Digital Channel: Achieving Holistic Engagement Across the Business
In a recent survey of 205 enterprise IT professionals, No Jitter found that more than half of respondents who use hosted cloud communications services do so for both business users and contact center agents. That's great news, but the really compelling story unfolds when enterprises support employee and customer engagement from a unified, highly flexible platform that allows them to provide an omnichannel experience for all users with effortless ease. Enterprises must break down the barriers between the business and the contact center, and voice can
prove particularly effective as the channel that bridges the gap.
Read more in this No Jitter Industry Insights report sponsored by Genesys.