Yesterdays simple phone call to a contact center or business location is rapidly becoming todays interactive session, spanning multiple channels and devices. If you need to know how Omnichannel can help you improve your customer service, this webinar is for you. We will share research on how todays customers use channels, which channels they prefer, and how satisfied they are with their service experiences. Also, an enterprise end user-Robert M. Caro of Vivid Seats-will provide best practices and advice, and leading analyst Robin Gareiss of Nemertes Research will share her valuable research and perspective on technologies and channels that improve both customer and agent experience.
You will learn:
An end users perspective on omnichannel best practices
A leading analysts market research data on contact center channels
Current customer attitudes and preferences in omnichannel