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June 27, 2024
Generative AI has captured the attention of businesses of all sizes across many industries. Pre-Gen AI types of AI have proven reliability and offer significant value. The smart play? Leverage both...
June 27, 2024
Even something so small as turning a camera on or off can indicate how engaged an employee is in their workplace, research shows.
June 26, 2024
The AI-powered software applications known as sentiment analysis tools can give businesses a leg up in lead generation, customer health processes, and sales forecasting.
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June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...
March 20, 2024
NICE
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...
March 6, 2024
Cognigy
In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are...