Unified Communications & Collaboration

Fuze Lights Up UCaaS Enhancements

Beth Schultz | October 18, 2018 |
Announces new tools and additional capabilities centered on analytics, mobility, and the meeting experience

Avaya Innovation on Display at GITEX 2018

Zeus Kerravala | October 18, 2018 |
Highlights include real-time translation, sentiment-based routing, digital workspaces, a social platform for chatbots, and more.

Welcome Our New Hires: Alexa, Cortana, Google

Chad Hart | October 17, 2018 |
As Amazon, Google, and Microsoft eye the enterprise with their voice assistants, UC vendors are glomming on.

Changing the Channel

Dave Stein | October 16, 2018 |
It's a great time to be a channel partner -- or to be an enterprise IT decision maker working with channel partners.

Enterprise Connect 2019: Not Too Early to Start Planning!

Beth Schultz | October 15, 2018 |
Initial programming now available; register and begin planning your week at EC.

A UC System That Works for Every User

Skip Chilcott | October 15, 2018 |
Prevent bad user communications and collaboration experiences with the help of UC monitoring and troubleshooting tools.

Automation: The Secret Sauce for MAC Attacks

Sponsored by Starfish Associates | October 15, 2018 |
It's the only way to get ahead of constantly changing IT environments, as Starfish Associates explores in this sponsored post.

No Jitter Roll: Five for Friday

Michelle Burbick | October 12, 2018 |
A look at news from Avaya, Vonage, BlueJeans Network, PGi, and Freshworks.

Zoom Creating End-to-End Collaboration Portfolio

Michelle Burbick | October 11, 2018 |
Introduces voice offering, product enhancements, and new partnerships

Microsoft Matures Team Strategy at Ignite

Irwin Lazar | October 11, 2018 |
Whereas 2017's Microsoft Ignite conference was disruptive, this year's event focused on execution.

Plantronics Addresses Needs of the Modern Workplace

Zeus Kerravala | October 10, 2018 |
With a mix of new and old products, plus Polycom assets, Plantronics aims to minimize distractions hampering collaboration in open workspaces.

Tops in SIP Customer Satisfaction: Yealink, Twilio, Huawei

John Malone | October 09, 2018 |
SIP research by the Eastern Management Group studied 62 providers, and a new report has some welcome surprises for IT managers.

Cybercrime & Collaboration: On a Collision Course?

Jon Arnold | October 09, 2018 |
As solutions become more cloud-based and as social media's role in collaboration increases, the enterprise will make an easier target for cybercriminals.

SIP Trunking $22 Billion Market Worldwide by 2024

John Malone | October 04, 2018 |
A new global survey of 40,000 IT managers by the Eastern Management Group projects 25% growth in SIP traffic.

The Market Impact of Cisco's BroadSoft Acquisition

Brent Kelly | October 03, 2018 |
Examining the combined Cisco-BroadSoft offering and the impact it could have on the business communications market.

Cisco, Meet Avaya. Avaya, Meet Cisco.

Andrew Prokop | October 02, 2018 |
Openness makes for powerful, unique, and transformational solutions regardless of the vendors involved.

Vertical Industry Communications: Financial and Insurance Services

Marty Parker | October 02, 2018 |
Major differences in communications exist in finance and insurance based on user roles and usage profiles.

How Call Centers Are Transforming Veteran Care

Perry Price | October 02, 2018 |
Chat, video, and text options are empowering patients to drive healthcare interactions with technologies of their choice.

Making Higher Ed-Business Partnerships Work for Students

Sponsored by AVI-SPL | October 01, 2018 |
In this sponsored post, AVI-SPL explores how to better prepare students for the workforce at a time of disruption in technology and the job market.

Functional Collaboration?

Tom Nolle | September 27, 2018 |
With capabilities like Microsoft Azure Functions and Logic Apps, we might just be on the brink of a real revolution in collaboration.

October 24, 2018

With disparate workplaces and ever-expanding volumes of information to manage, the challenges for collaborating effectively are only intensifying. Many critical applications are not integrated, and

October 10, 2018

Businesses are growing across international borders quicker than ever, but scaling operations to follow suit can be a harder, longer process.

This webinar focuses on scaling your next-generat

September 26, 2018

Join Kevin Kieller, Microsoft UC&C expert, along with Ribbon Communications and Polycom, for an update on Microsoft Ignite, and a focus on critical things you need to know about your voice deployme

March 12, 2018
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin Lazar, of Nemertes Research.
March 9, 2018
IT consultant Steve Leaden lays out the whys and how-tos of getting the green light for your convergence strategy.
March 7, 2018
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PBX world.
February 28, 2018
Voice engagement isn't about a simple phone call any longer, but rather a conversational experience that crosses from one channel to the next, as Daniel Hong, a VP and research director with Forrester....
February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.