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September 27, 2024
Zoom adds new enterprise features for security and compliance, Google includes Gemini model in Workspace and rolls out Contact Center updates, and Talkdesk launches Healthcare Experience Cloud for...
September 27, 2024
At Reverb24, Bandwidth shared several new developments aimed at improving enterprise communications.
September 26, 2024
Attacks on enterprise communication systems continue to rapidly evolve in size, scope, and sophistication, especially as AI allows for enhanced targeting as well as voice and video impersonation.
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October 9, 2024
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AI's potential to enhance customer interactions and address contact center staffing issues shows how people and copilots can work together...
June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...