Featured Content
October 29, 2024
NICE has evolved as an organization -- led by a CEO who, rather than asking “What’s the next big thing?” asked, “How fast is it coming?” -- and provided a primer to attendees at a recent event on how...
October 28, 2024
While the proliferation of Operator Connect options initially was a positive, the current overwhelming number of options, and the complexity of managing an on-going voice environment, can easily...
October 28, 2024
Local Measure
As artificial intelligence (AI) and automation evolve, the concept of "digital workers" is becoming an integral part of modern customer service operations. These digital agents—whether they are...
Trending
News & Views
Webinars
November 20, 2024
Nextiva
Join us for an engaging webinar that explores how AI is revolutionizing customer experience management in contact centers through seamless...
October 9, 2024
NICE
AI's potential to enhance customer interactions and address contact center staffing issues shows how people and copilots can work together...
June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...
