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August 20, 2024
Having trouble finding people who want to return to the office? Expand your search to include seemingly unrelated industries.
August 15, 2024
Yellow.ai's Analyze helps CX teams improve conversational bot interactions, Zendesk's Relay provides outbound messaging via Meta partnership, and Grammarly says Authorship tool can detect AI use in...
August 15, 2024
Siloed and separate channels and business processes, with no single view of the customer, block any chance of “delighting” the customer let alone addressing straightforward service issues.
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![NICE logo NICE logo](https://www.nojitter.com/sites/default/files/NICE-LOGO_1200_RGB_no-background.png)
June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...
![NICE logo NICE logo](https://www.nojitter.com/sites/default/files/NICE-LOGO_1200_RGB_no-background.png)
March 20, 2024
NICE
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...
![Cognigy Logo](https://www.nojitter.com/sites/default/files/logo_cognig.png)
March 6, 2024
Cognigy
In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are...