No Jitter

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No Jitter Roll: Five9 Announces New Feature for Microsoft Teams and GoTo Launches New AI, Automation, and Management Features

Hannah Warfel

December 13, 2024

Also, 8x8 and Descope partner, Echo AI is acquired by Calabrio, and more.

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No Jitter Midroll: Google Cloud Launches Agentspace

Matt Vartabedian

December 13, 2024

Google’s Agentspace grounds Gen AI in enterprise data sources to help enterprise workers find the information they need the first time and then leverage that data for AI-powered insights and...

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Expect RTO Policies to Change As Leases Do

Lisa Schmeiser

December 12, 2024

Data from the commercial real estate industry – and from workplace leaders – underscores a link between hybrid work and lease duration.

News & Views

AI Needs to Reduce Errors – Or Everyone Will Pay the Price

Martha Buyer

December 10, 2024

As litigators begin to go after AI systems and those that deploy them, every human in the technology-deployment chain must carefully consider how much an AI-sponsored error is worth.

Agentic AI Represents an IVR Revolution

Dave Michels

December 10, 2024

The promise of AI tools with the agency to make decisions has potential – but adopters would be wise to understand what AI agents can do well.

Hybrid Work Driving Office Evolution

Irwin Lazar

December 09, 2024

Space shifting to meetings and hot-desking, with mixed results.

No Jitter Roll: AWS Debuts New AI Models and Much More, and Verint Launches a CX/EX Scoring Bot

Matt Vartabedian

December 06, 2024

AWS introduced a slew of new products at its re:Invent event, Verint debuted a CX/EX Scoring Bot, and RingCentral, Zendesk, Moveworks and SIPPIO all announced partnerships.

Frustrated By the RTO Mandate Debate? Don't Be.

Lisa Schmeiser

December 05, 2024

A debate means there's still time to get it right when it comes to modern employee experience -- we haven't permanently settled for getting it wrong for everyone.

How Talkdesk Delivers for Vertical Industries

Sheila McGee-Smith

December 05, 2024

In addition to identifying industry-specific needs and incorporating features that address those requirements, cultivating a vertical customer base requires good messaging to the customers.

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