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October 17, 2024
Amazon’s prowess in AI, not just in contact centers but in all things data, should give it a unique opportunity to deliver more AI, faster than a pure play that typically needs to partner in this...
October 17, 2024
While different cohorts claim to have different levels of trust in AI, when it comes to specific use cases, there were strikingly similar opinions no matter the generation.
October 16, 2024
Intermedia
Options SPs have for delivering business services as they head into uncharted territory.
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October 9, 2024
NICE
AI's potential to enhance customer interactions and address contact center staffing issues shows how people and copilots can work together...
June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...