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Winning at Non-Acquisition

Dave Michels

August 12, 2024

UJET has found success in a better-than-acquired partnership with Google.

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Image illustrating the intersection of AI and the judiciary.

Net Neutrality Is On the Ropes – For Now

Martha Buyer

August 12, 2024

A recent court decision has taken its cues from this year’s Supreme Court – which could affect how we all use the Internet.

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teamwork - collaboration

No Jitter Roll: Zoom Docs Rolls Out, RingCentral Debuts POTS Replacement, SIPPIO Launches a Bridge to UCaaS, Five9 announces AI Knowledge and Acqueon Acquisition

Matt Vartabedian

August 09, 2024

Zoom rolled out Zoom Docs, RingCentral debuted its Next-Gen POTS Replacement solution, the new SIPPIO Bridge helps modernize PBXes, Five9 adds AI Knowledge to Genius AI suite and acquires Acqueon.

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News & Views

Five9 To Acquire Acqueon to Expand Proactive Engagement Offerings

Sheila McGee-Smith

August 08, 2024

Five9 strides closer to its goals of growing international revenue and becoming the orchestration engine for every interaction across the entire customer journey.

Lisa Schmeiser, No Jitter editor

What Does the Hybrid Work Future Look Like? Cisco Has Some Ideas.

Lisa Schmeiser

August 08, 2024

The challenge employers face is in ensuring that the offices to which they're requiring workers to return are actually places where people can work.

Conversations in Collaboration: Avaya’s Omar Javaid on Doing What’s Right for Their Customers

Matt Vartabedian

August 08, 2024

Avaya’s CPO provides his thoughts on how their product roadmap and technology investments reflect the ‘innovation without disruption’ promise.

Tom Brannen, OnConvergence

Why Citizen Experience Matters as Much as Customer Experience

Tom Brannen

August 07, 2024

The gap between what we experience as a private-sector customer compared to what we experience as citizens is only getting bigger. There are ways AI can close the gap.

The Promise—and Perils — of AI Meeting Recaps

Nathan Eddy

August 05, 2024

Before asking a copilot to summarize meetings, look at the AI capabilities offered as well as the total cost of ownership, considering the upfront cost, as well as what you pay down the line.

No Jitter Roll: Box and Slack Expand their Partnership and Calabrio Integrates with Five9

Hannah Warfel

August 02, 2024

Also, PagerDuty Expands Gen AI Solutions, GoTo adds WhatsApp to its platform, and Workato Launches Unified API Platform.

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Webinars

Empowering Customers to Self-Serve on Their Terms: How to Build a Holistic CX Strategy for Long-term Success

June 14, 2024

NICE

There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...

Making AI Work for You: The importance of purpose-built AI for CX

March 20, 2024

NICE

When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...

Shaping a New CX: The Rise of Generative AI-Powered Agent CoPilot

March 6, 2024

Cognigy

In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are...