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August 02, 2024
Also, PagerDuty Expands Gen AI Solutions, GoTo adds WhatsApp to its platform, and Workato Launches Unified API Platform.
August 01, 2024
Even as more workspace platforms offer AI-powered features purported to improve human productivity, workers are not convinced these features work.
July 31, 2024
It’s important to know that AI outputs are best used when they are used as contributing factors and not relied upon solely for decision making
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![NICE logo NICE logo](https://www.nojitter.com/sites/default/files/NICE-LOGO_1200_RGB_no-background.png)
June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...
![NICE logo NICE logo](https://www.nojitter.com/sites/default/files/NICE-LOGO_1200_RGB_no-background.png)
March 20, 2024
NICE
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...
![Cognigy Logo](https://www.nojitter.com/sites/default/files/logo_cognig.png)
March 6, 2024
Cognigy
In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are...