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September 05, 2024
The company’s framing of AI personas offers a roadmap for nudging workers along to where managers want them to go in using new technologies.
September 05, 2024
A Grammarly webinar wades into the abyss of AI-related regulations (current and forthcoming), as well as some key questions to ask vendors. We dive a little deeper.
August 30, 2024
Changes to the sales organization and a headcount reduction are signs of a maturing company ready to build in proactive service and revenue management.
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June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...
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March 20, 2024
NICE
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...