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July 05, 2024
Also, o9’s Enhances its Digital Brain Platform, Motorola acquires Noggin, HCLTech and IBM Announce Gen AI Center of Excellence and Hovr Begins Beta Testing for Gen AI Platforms
July 05, 2024
The most successful CUIs address specific challenges within an organization, such as addressing customer satisfaction and quickly finding customer journey pain points.
July 01, 2024
Twilio
Interactive Voice Response is the first point of contact for callers. Here's seven ways to modernize it.
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June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...
March 20, 2024
NICE
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...
March 6, 2024
Cognigy
In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are...