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July 25, 2024
Intelligent virtual agents (IVAs) can help transform customer experience but present a massive risk-reward. Do it wrong and those patients will go elsewhere.
July 26, 2024
Effective automation and CX really starts with understanding what your customers want – and topic modeling can unearth the real needs your customers have.
July 25, 2024
AI agents guiding new employees through onboarding could reduce human work – but require human attention to be executed correctly.
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![NICE logo NICE logo](https://www.nojitter.com/sites/default/files/NICE-LOGO_1200_RGB_no-background.png)
June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...
![NICE logo NICE logo](https://www.nojitter.com/sites/default/files/NICE-LOGO_1200_RGB_no-background.png)
March 20, 2024
NICE
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...
![Cognigy Logo](https://www.nojitter.com/sites/default/files/logo_cognig.png)
March 6, 2024
Cognigy
In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are...