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May 20, 2024
At last, we have the details on this Enterprise Connect 2024 award winner – and they reveal an AI offering with a unique empathy-detection strategy and creative pricing.
May 17, 2024
Genesys debuts new AI-powered capabilities, startup Glue launches a generative AI-based comms platform, and Microsoft announces the public preview of Places.
May 17, 2024
A crucial step in evaluating the technology is deciding whether AI is even the best, most cost-effective way to solve the business problem at hand.
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March 20, 2024
NICE
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...
March 6, 2024
Cognigy
In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are...
February 27, 2024
Q-Sys
Your enterprise may be committed to hybrid work, but are you delivering the experience that all of your employees desire and need in order...