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Learning to Live With Your UCaaS LLM, Part 1

Brent Kelly and Kevin Kieller

May 13, 2024

This three-part series provides an inside look at the generative AI inside Microsoft Teams, Zoom, Cisco Webex, and Google Meet. Part 1 delivers a short discussion of how generative AI works and how...

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Testing Gen AI Use Cases in UCaaS Platforms, Part 2

Brent Kelly and Kevin Kieller

May 13, 2024

In part two of a three-article series: a look at how each of the major UCaaS platforms perform on two key use cases – meeting summaries and text refinement.

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Assessing the Risks and Rewards of Using Gen AI in UCaaS Platforms, Part 3

Brent Kelly and Kevin Kieller

May 13, 2024

The final part of our three-article series on Gen AI in Microsoft Teams, Zoom, Cisco Webex, and Google Meet, provides an assessment of the risks and rewards associated with using the Gen AI in these...

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News & Views

No Jitter Roll: ServiceNow Makes Multiple Announcements at Knowledge 2024

Hannah Warfel

May 10, 2024

Also, Zingtree launches CX solutions, EnGenius releases a video conferencing tool, and Calabrio Releases New Business Intelligence Tool.

Tackling the Hard Part on Enterprise AI

Eric Krapf

May 10, 2024

Coming up with usable AI-powered tools isn’t the hard part – making the business case for spending on AI within the enterprise is.

What is the Cisco AI Assistant for Webex?

No Jitter Staff

May 10, 2024

The Cisco AI Assistant for Webex is one of the latest competitors to the Microsoft 365 Copilot. This article explores what it is and how it works across meetings, messaging chat and video.

No Jitter Midroll: Yellow.ai Debuts Orchestrator LLM AI

Matt Vartabedian

May 09, 2024

Orchestrator LLM is an AI agent that handles different incoming interactions and then decides what tool to trigger based on the user intent and existing tools knowledge.

Avaya Acquires Edify for Orchestration and Workflow Capabilities

Sheila McGee-Smith

May 08, 2024

The buy, which would bolster Avaya Experience Platform, signals a consolidation in the contact center market.

How to Lead a Successful Technology Project

Barbara A Grothe

May 08, 2024

These seven best practices can help any communications technologist execute on big implementations with a minimum of pain.

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Webinars

Making AI Work for You: The importance of purpose-built AI for CX

March 20, 2024

NICE

When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...

Shaping a New CX: The Rise of Generative AI-Powered Agent CoPilot

March 6, 2024

Cognigy

In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are...

Supercharge Collaboration with Experiential Spaces

February 27, 2024

Q-Sys

Your enterprise may be committed to hybrid work, but are you delivering the experience that all of your employees desire and need in order...