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May 09, 2024
Orchestrator LLM is an AI agent that handles different incoming interactions and then decides what tool to trigger based on the user intent and existing tools knowledge.
May 08, 2024
The buy, which would bolster Avaya Experience Platform, signals a consolidation in the contact center market.
May 08, 2024
These seven best practices can help any communications technologist execute on big implementations with a minimum of pain.
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March 20, 2024
NICE
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...
March 6, 2024
Cognigy
In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are...
February 27, 2024
Q-Sys
Your enterprise may be committed to hybrid work, but are you delivering the experience that all of your employees desire and need in order...