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No Jitter Roll: ServiceNow Makes Multiple Announcements at Knowledge 2024

Hannah Warfel

May 10, 2024

Also, Zingtree launches CX solutions, EnGenius releases a video conferencing tool, and Calabrio Releases New Business Intelligence Tool.

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Tackling the Hard Part on Enterprise AI

Eric Krapf

May 10, 2024

Coming up with usable AI-powered tools isn’t the hard part – making the business case for spending on AI within the enterprise is.

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Look, it's artificial intelligence on the screen, ably assisting us

No Jitter Midroll: Yellow.ai Debuts Orchestrator LLM AI

Matt Vartabedian

May 09, 2024

Orchestrator LLM is an AI agent that handles different incoming interactions and then decides what tool to trigger based on the user intent and existing tools knowledge.

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News & Views

What is the Cisco AI Assistant for Webex?

No Jitter Staff

May 10, 2024

The Cisco AI Assistant for Webex is one of the latest competitors to the Microsoft 365 Copilot. This article explores what it is and how it works across meetings, messaging chat and video.

Avaya Acquires Edify for Orchestration and Workflow Capabilities

Sheila McGee-Smith

May 08, 2024

The buy, which would bolster Avaya Experience Platform, signals a consolidation in the contact center market.

How to Lead a Successful Technology Project

Barbara A Grothe

May 08, 2024

These seven best practices can help any communications technologist execute on big implementations with a minimum of pain.

Nokia and Infobip Align to Empower Developers

Dave Michels

May 07, 2024

There's something happening here. What it is ain't exactly clear.

Meet Sprinklr Digital Twin

Sheila McGee-Smith

May 07, 2024

The company described the solution in development as an “AI version of your brand, your teams, and your employees.”

Net Neutrality Is On Its Way Back

Martha Buyer

May 06, 2024

However, what “net neutrality” means in a world where the Internet’s changed since the first time net neutrality was made law is still up for clarification.

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Webinars

Making AI Work for You: The importance of purpose-built AI for CX

March 20, 2024

NICE

When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...

Shaping a New CX: The Rise of Generative AI-Powered Agent CoPilot

March 6, 2024

Cognigy

In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are...

Supercharge Collaboration with Experiential Spaces

February 27, 2024

Q-Sys

Your enterprise may be committed to hybrid work, but are you delivering the experience that all of your employees desire and need in order...