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May 06, 2024
Each approach identifies the data that AI could analyze for the betterment of customer experience – but only one really tells enterprises what the customer wants.
May 03, 2024
More Gen AI news from AWS, RingCentral, Qualtrics, SymphonyAI and Avaamo. Also, Calendy’s new browser extension simplifies meeting workflows.
May 03, 2024
Sometimes you need to reason with a vendor’s representative – and AIs don’t do reasoning.
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March 20, 2024
NICE
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...
March 6, 2024
Cognigy
In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are...
February 27, 2024
Q-Sys
Your enterprise may be committed to hybrid work, but are you delivering the experience that all of your employees desire and need in order...