Post Archive



December 2017

IoT Key Lesson: Understanding What's Important

Matt Brunk | December 29, 2017 |
Enterprises want it all -- security, reliability, low latency, and resiliency.

What Will Our Machines Talk About?

Tom Nolle | December 28, 2017 |
Closed-loop systems will form the future of collaboration. Here's why.

How Best to Empower Today's Contact Center Agents

Don Berryman | December 28, 2017 |
Optimizing the contact center requires a mix of properly skilled agents plus smart technology choices.

What You Need to Know About IVR

Sarah Hall | December 27, 2017 |
IVR solutions and the ecosystem that supports them aren't standing still.

Help! They're Taking Away My POTS!

Dan Aylward | December 27, 2017 |
Three tips for how to become less reliant on plain old telephone service

What You May Have Missed in UC This Year

Dave Michels | December 26, 2017 |
An insider's take on how events unfolded...

Reporting Key for Proper Contact Center Design

Martin Tracey | December 26, 2017 |
It’s paramount to understand what information you need and how you want it presented, prior to a contact center implementation.

Visions of Team Collaboration Dancing in Your Head?

Beth Schultz | December 22, 2017 |
With the proper prep work, you'll have nothing to dread of this evolutionary force.

GDPR Influencing U.S.

Gary Audin | December 22, 2017 |
With the compliance deadline fast approaching, businesses should kick start their efforts to meet standards now.

Are Browser Renderers an OS Component?

Tsahi Levent -Levi | December 21, 2017 |
The notion that HTML5 rendering and browsing should be part of the operating system, not to be meddled with by developers, is an important one.

Making Sense of Blockchain, Bitcoin

Dennis H. Goodhart | December 21, 2017 |
Cryptocurrency is a hot trend for a reason; how might blockchain technology impact your enterprise moving forward?

Team Collaboration Isn't Just About Chat

Irwin Lazar | December 20, 2017 |
Task and project management, file sharing, ideation, and workflow integration are all critical elements in providing teams with the tools they need.

SD-WAN: Going Next-Gen with Your Network

Milind Bhise | December 20, 2017 |
The most impactful way SD-WAN technology can affect the business is the realization of cost savings.

Just a Phone Number

Michael Finneran | December 19, 2017 |
This holiday season, think about giving somebody a phone number -- and help save a life.

GDPR: What U.S. Contact Centers Need to Know

Shawn Scott | December 19, 2017 |
Now is a great time for your business to take a closer at how it protects data.

Afiniti Taps AI to Optimize Customer-Agent Pairing

Brent Kelly | December 18, 2017 |
Artificial intelligence can significantly improve a contact center's business performance.

Spark or Teams: Getting to the Crux of the Matter

Beth Schultz | December 18, 2017 |
Cisco vs. Microsoft continues to be the central question as enterprises move from UC to team collaboration.

Avaya Anew: Out of Bankruptcy & Raring to Go

Beth Schultz | December 15, 2017 |
Under new CEO direction, the company has less debt, more cash, fresh brainpower, and renewed willingness to make the future work.

Don't Derail Digital Transformation

Gary Audin | December 15, 2017 |
To be successful with digital transformation, you must commit and make organization changes.

Surfing Through Muck, Safely

Matt Brunk | December 15, 2017 |
No amount of luck is going to keep an enterprise safe from the perils of the Web; planning is required.

Check out this recap of Enterprise Connect Orlando 2017, and register now to join us in 2018 and save $200 off or get a Free Expo Plus Pass.

Enterprise Connect Orlando 2018
March 12-15 | Orlando, FL

Connect with the Entire Enterprise Communications & Collaboration Ecosystem

Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

February 21, 2018

Business agility has become the strongest driver for enterprises to begin migrating their communications to the cloud-and its a benefit that enterprises are already realizing. To gain this benefit

February 7, 2018

Enterprises are starting to grasp the critical importance of security and compliance in their team collaboration deployments. And once the risks are mitigated, your enterprise can integrate these n

January 24, 2018

Communications, collaboration, and contact center systems are all being delivered from the cloud, to more enterprises each year. With the cloud growing in strategic importance, the question is what

February 16, 2018
What trends and technologies should you be up on for your contact center? Sheila McGee-Smith, Contact Center & Customer Experience track chair for Enterprise Connect 2018, gives us the lowdown.
February 9, 2018
Melanie Turek, VP of connected work research at Frost & Sullivan, walks us through key components -- and sticking points -- of customer-oriented digital transformation projects.
February 2, 2018
UC consultant Marty Parker has crunched lots of numbers evaluating UC options; tune in for what he's learned and tips for your own analysis.
January 26, 2018
Don't miss out on the fun! Organizer Alan Quayle shares details of his pre-Enterprise Connect hackathon, TADHack-mini '18, showcasing programmable communications.
December 20, 2017
Kevin Kieller, partner with enableUC, provides advice on how to move forward with your Skype for Business and Teams deployments.
December 20, 2017
Zeus Kerravala, principal analyst with ZK Research, shares his perspective on artificial intelligence and the future of team collaboration.
December 20, 2017
Delanda Coleman, Microsoft senior marketing manager, explains the Teams vision and shares use case examples.
November 30, 2017
With a ruling on the FCC's proposed order to dismantle the Open Internet Order expected this month, communications technology attorney Martha Buyer walks us through what's at stake.
October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.