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April 19, 2024
Gen AI news continued apace with releases from ASAPP, Zendesk, Kore.ai, boost.ai, Pega, Stravito and Zoom.
April 19, 2024
Employees want access to genAI tools – and they may not wait for a measured enterprise rollout to begin using those tools.
April 19, 2024
Though it exits UC, NEC’s UCaaS strategic alliance with Intermedia, which created UNIVERGE BLUE, continues.
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March 20, 2024
NICE
When it comes to AI for CX, if it’s done right, it’s practically invisible while seamlessly enhancing customer experiences. When done...
March 6, 2024
Cognigy
In today's dynamic contact center landscape, efficiency and customer satisfaction are paramount. AI Copilot and Agent Assist solutions are...
February 27, 2024
Q-Sys
Your enterprise may be committed to hybrid work, but are you delivering the experience that all of your employees desire and need in order...